Join our team as a Medical Receptionist at West Valley Family Health in Yakima, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew" for a glimpse into our dedication to our communities, health, and families.

What We Offer

• $17.31 - $21.20/hour DOE with the ability to go higher for highly experienced candidates
• Additional pay for bilingual skills, paid on hours worked
• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Answer the phone, transfer calls, and take messages as needed for the clinic
• Greet patients and maintain the patient and visitor log. Notify the appropriate person of the patient’s arrival. Provide translation services to patients as needed
• Ensure accurate and complete data and forms are collected for all patients. Create and maintain patient charts, register new patients, and update patient data in the computer
• Schedule patient appointments according to scheduling guidelines, appointment type, and time needed. Notify the appropriate Provider of all patient no-shows and cancellations. Adjust and update the schedule for cancellations, new patients, and recall appointments
• Verify patient insurance eligibility and obtain and file insurance documentation. Assist patients with questions regarding insurance plans as needed
• Review and respond to patient questions in person, via phone, and through patient portal systems
• Perform routine billing functions such as posting patient encounters, encouraging payment, taking payments, and generating end-of-day reports
• Review cash box receipts and reconcile the cash box daily
• Perform other duties as assigned

Qualifications:

• High School Diploma or General Education Diploma (GED)
• One year's experience as a receptionist in a clinic is preferred
• Bilingual (English/Spanish) required at level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions.
• Ability to professionally interact with patients, Providers, and staff
• Ability to deliver outstanding customer service
• Basic knowledge of medical terminology & healthcare billing insurance is desired
• Basic proficiency in Microsoft Outlook, Word, and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.