Demand Planner at MineSense Technologies Ltd. – Vancouver, Washington

We are seeking a qualified Demand Planner to join our Operations team in Vancouver.

The Demand Planner is instrumental in ensuring the alignment of production, project, and customer spares demand through comprehensive planning. This coordination is facilitated by regular cross-functional meetings and the utilization of data-driven forecasting tools, which promote effective communication among departments and foster organizational collaboration and transparency. Proper alignment enables the company to consistently execute operations, uphold high service standards, and secure revenue across all business areas. Delivering consistent execution and superior service standards strengthens MineSense’s reputation and supports long-term business success by ensuring timely deliveries and reliable support for clients globally.

This position is responsible for clearly defining, prioritizing, documenting, and communicating demand before it progresses to supply execution. By providing a single, credible demand signal, the Demand Planner allows Supply Chain Planning to focus on execution and risk management rather than demand interpretation.

The ideal candidate will be a proactive problem solver with a deep understanding of how supply chain decisions influence business performance, as well as the ability to leverage digital tools to drive efficiency, visibility, and operational control.

Demand Forecasting & Ownership

• Create and update demand forecasts—short, medium, and long term—for each product, project, customer, and customer spares.
• Combine information from Sales, Project Management, Customer Support, and Operations into a unified demand overview.
• Convert commercial agreements, project schedules, and installed-base requirements into demand projections that are distributed over time.
• Record the assumptions, constraints, and risks associated with demand planning.

Customer Spares Planning

• Take ownership of customer spares demand planning by managing forecast volumes, scheduling timing, and establishing prioritization. This involves closely monitoring customer needs and ensuring that spares demand is thoroughly planned and integrated within the overall supply chain strategy.
• Build accurate spares forecasts by incorporating data from the installed base, service agreements, failure rates, and historical usage. This approach ensures that forecasting reflects real-world conditions and supports proactive inventory management.
• Balance the demand for spares against production and project demand by identifying and communicating trade-offs as early as possible. This transparency enables the organization to anticipate and address potential conflicts, supporting smooth and efficient operations.
• Clearly communicate customer spares demand requirements to Supply Chain Planning. This proactive communication helps prevent reactive shortages and ensures that supply can meet customer needs without disruption.

Prioritizing Demands & Weighing Trade-offs

• Strategically prioritize demand based on revenue generation, customer value, delivery urgency, and alignment with key strategic or contractual commitments to ensure resources are allocated for maximum business impact.
• Proactively identify and address demand conflicts, overcommitments, and volatility to maintain operational agility and prevent disruptions.
• Develop and present robust demand scenarios and actionable options, empowering leadership and planning teams to make informed, data-driven decisions.
• Actively manage and adapt to changes in demand resulting from customer schedule shifts, evolving project scopes, and updated spares requirements, ensuring supply plans remain aligned and resilient.
• Systematically document and time-phase all changes, proactively communicating updates to stakeholders ahead of their impact on supply plans to enable seamless execution.
• Lead regular demand review forums to validate committed and tentative demand, highlight significant changes or risks, and ensure cross-functional alignment of priorities across production, projects, and spares.
• Serve as the principal authority on demand within planning discussions, ensuring that strategic objectives are reflected in all supply chain decisions.
• Drive continuous improvement in demand planning methods, governance, and documentation.

• Bachelor’s degree in Supply Chain Management, Business Administration, Industrial Engineering, Logistics, or a related field.
• 2–4 years of experience in manufacturing supply chain operations (e.g., production planning, inventory, MRP, warehouse operations).
• Functional familiarity with Microsoft Dynamics 365 Business Central (ERP or WMS experience required).
• Experience in ERP or WMS-related improvement projects or implementations.
• Strong analytical skills; proven ability to work with supply chain KPIs and dashboards.
• Experience documenting business requirements and supporting ERP configuration/testing.
• Proficiency in Microsoft 365 applications (e.g., Excel, Teams, SharePoint).
• Excellent verbal and written communication skills in English; Spanish language is an asset.
• Demonstrated ability to work independently and collaboratively in teams.
• Health & Safety–conscious approach to work.
• Legally authorized to work in Canada.