Canine Coach Trainer (Shift Lead Supervisor) in North Brunswick, New Jersey at Dogtopia of North Brunswick

Canine Coach Trainer Job Description

What we offer: Compensation

• Hourly Rate
• Performance Bonus
• Bring your dog to work!

Core Competencies:

• Consistent and timely attendance
• Ability to learn dog recognition
• Completion of all E-learning platforms
• Ability to train and help in Grooming tasks
• Safety is always number 1!

Personal Characteristics

• Detail oriented
• Quick thinker
• Emotionally intelligent
• Outgoing, enthusiastic by nature
• Fun-loving
• Strong multitasker
• Excellent communicator

Core Duties

• Ensures operations are being maintained to the highest standards, while always addressing areas for improvement within the Daycare
• Oversees weekly work schedule for Canine Coaches and Rovers and submits to General Manager for review
• Stays within budgeted labor cost
• Minimize overtime
• Control labor by actively managing shift and determining necessary level of staffing
• Manages call-outs accordingly
• Maintains optimum staffing levels
• Leads by example, positive attitude, and servant leadership
• Motivate, train, and develop Back of House employees focusing on excellent customer service, exemplary cleaning and safety standards, strong dog control and care
• Ensures all back of house members complete the appropriate learning paths in a timely and complete manner
• Conducts monthly one – on – ones with all back of house team members
• Delivers written updates to the General Manage on a consistent basis
• Actively communicates team growth and developmental needs to leadership team
• Follows-up with team members on all requests, concerns, and goals
• Actively assists in pursuing and hiring back of house team members
• Reviews applications
• Conducts phone and in-person interviews
• Consults with the General Manager on all hiring decisions
• Effectively on-boards all approved new hires
• Communicates, tracks, and assists with all significant pet parent issues and concerns, employee issues and concerns, and dog injuries, sickness, and behavior issues and concerns
• Plans, prepares, and conducts daily shift huddles with other members of the team. Contributes consistently to monthly team meetings.

Recommends employee incentive programs and other employee related activities

• Oversees all Canine Coach activities, including but not limited to:
• Training
• Development
• Engagement
• Playroom Cleanliness
• Playroom Management
• Playroom Activities
• Scuffle Drills
• Oversees all Rover activities, including but not limited to:
• Dog Evaluations
• Dog Feeding and Medication
• Spa Services
• Facility Cleanliness
• Dog Transportation to and from Playroom
• Wellness Checks

Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete

• Facilitates, maintains, and updates cleaning and deep cleaning schedule
• Maintains facility cleanliness using the standards in the Dogtopia OSM
• Creates, utilizes, and manages Behavior Modification Plans for dogs with unwanted behaviors
• Ensures facility upkeep and that all equipment is maintained according to warranty and maintenance schedules, immediately alerts leadership upon discovery of any issues
• Ensures correct usage of cleaning products for proper cleaning and sanitization as well as eliminating any waste
• Properly handle all dog and employee injuries
• Maintains OSHA standards

Health and Grooming

• As a member of the team you will be taught how to bathe and nail clip when needed
• Will learn how to identify dog breeds and behaviors
• Report dog scuffles right when they occur for safe wound cleaning if needed
• Work with team to assure our Quality of Care sets the standards for dog care

Customer Service and Presentation

• Ability to work cohesively with their team in a respectful and professional manner
• Excellent communicator and can speak consistently to out 3 Ss (Smile, Story, Satisfaction)
• Be knowledgeable on pricing and services
• Strive for high customer review ratings by always smiling for the cameras and engaging in safe play!
• ENJOY your team! GROW your team! And PLAY to your fullest potential
• Help coach the team on our Dogtopia-isms. The rules by which we, as Dogtopians live by are:
• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like It’s the Most Exciting Day Ever!

As the Canine Coach Trainer you are responsible to work with all customers, furry friends and team members to ensure Dogtopia sets the highest standards of satisfaction, safety and fun