Practice Manager – Nursing in South Boston, Massachusetts at SOUTH BOSTON COMMUNITY HEALTH

About South Boston Community Health Center

South Boston Community Health Center (SBCHC) is a mission driven, community based health organization committed to providing accessible, high quality, and compassionate care to all patients, regardless of status or ability to pay. We proudly serve a diverse community and strive to advance health equity through primary and preventive care. Our work is rooted in respect, commitment, diversity, competence, education, research, and cost effectiveness.

Work Environment & Culture

SBCHC offers a fast paced, collaborative healthcare environment where teamwork, accountability, and respect are highly valued. Employees work closely with interdisciplinary teams to support patient centered operations and a safe, well maintained care environment. We are committed to fostering an inclusive workplace and maintaining facilities that support exceptional care for patients, staff, and visitors.

Position Summary

This role leads day-to-day clinical operations and supervision for RNs across multiple ambulatory service lines in a Federally Qualified Health Center (FQHC). The Practice Manager ensures high-quality, compliant, patient-centered care while supporting staff development, workflow optimization, and operational excellence.

The Practice Manager oversees the clinical and operational performance of RN staff across Family Medicine, Pediatrics, Internal Medicine, and Urgent Care. This leader ensures that care delivery meets performance standards, regulatory standards, supports population-health goals, and aligns with the organization’s mission to provide high quality care. This role partners closely with NP clinical leaders in each department who supervise and direct the clinical work of RNs at SBCHC.

Essential Duties & Responsibilities

Staff Management & Development

• Lead performance management and operational supervision for RN staff in close collaboration with NP Clinical Leads, who provide clinical supervision and lead all RN clinical work.
• Ensure performance management for RNs supports safe, high quality, patient centered care by setting clear expectations, providing ongoing coaching and development, and delivering timely feedback—coordinated with NP Clinical Leads to align competency and clinical practice standards.
• Lead recruitment, onboarding, competency assessments, and ongoing professional development for all RNs.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Manage staffing models, daily assignments, and cross coverage across service lines.

Operational Leadership

• Direct daily RN operations across four ambulatory departments, ensuring consistent, efficient, and patient centered workflows.
• Develop, implement, and monitor standardized clinical processes, and care team models.
• Partner with physicians, advanced practice providers, and administrative leaders to optimize clinic flow, scheduling, and resource allocation.
• Monitor vaccine ordering and administration process, as well as medication ordering process and create operationally efficient and financially responsible methods of tracking and ordering these supplies to reduce waste and promote safety.
• Identify other operational efficiencies that reduce cost while maintaining high quality care.

Quality, Compliance & Safety

• Support quality improvement initiatives, including chronic disease management, immunization programs, and preventive care workflows.
• Collaborate with quality and compliance teams to prepare for audits and regulatory reviews.
• Maintain RN staff compliance with clinical protocols related to immunizations, medication administration, controlled substances, and emergency preparedness.

Patient Experience & Care Coordination

• Address patient concerns related to RN work and ensure timely resolution.
• Is a member of the quality and safety team and is responsible for coordinating nursing related workflow changes that result from these meetings.

• Bachelor’s or Master’s Degree in Healthcare Administration, Nursing, or in related field (RN strongly preferred).
• 3–5+ years of ambulatory or primary care leadership experience.
• Demonstrated success managing multidisciplinary clinical teams.
• Strong knowledge of ambulatory workflows, population health, and quality improvement methodologies.
• Excellent communication, problem solving, and change management skills.
• Commitment to health equity and serving underserved communities.

Competencies

• Leadership & Team Building — inspires trust, develops staff, and drives accountability.
• Operational Excellence — understands clinic flow, staffing models, and process improvement.
• Clinical Insight — familiar with nursing practice standards across multiple specialties.
• Data Driven Decision Making — uses metrics to guide improvements and evaluate performance.
• Regulatory Acumen — interprets and applies clinical compliance standards effectively.

Benefits & Perks

SBCHC offers a comprehensive benefits package designed to support employee well being and work life balance, which may include:

• Medical, dental, and vision insurance
• Paid time off, holidays, and sick time
• Retirement plan options
• Professional development and training opportunities
• Employee assistance programs
• Other benefits in accordance with employment status and union agreements

Compliance & Employment Requirements

• Employment is contingent upon successful completion of a background check and reference checks
• Proof of COVID-19 and other required vaccinations may be required in accordance with SBCHC policy and applicable laws
• Selected candidates must meet all licensing, certification, or credentialing requirements applicable to the role

Equal Opportunity Statement

South Boston Community Health Center is an Equal Opportunity Employer and is committed to fostering a diverse, inclusive, and equitable workplace. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, ethnicity, sex, pregnancy, age, disability, genetic information, sexual orientation, gender identity or expression, marital status, veteran or military status, or any other characteristic protected by federal, state, or local law.

SBCHC is dedicated to ensuring equal employment opportunities and creating an environment where all employees feel valued, respected, and supported. We encourage individuals from diverse backgrounds to apply and are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process and during employment.