Senior Manager, Patient Access Specialty Partners & Programs in Burlington, Massachusetts at PharmaEssentia U.S.A.
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Job Description
About PharmaEssentia:
It’s not often you get the chance to make a real impact on the lives of others, while expanding your own possibilities. You’ll find that rare opportunity at PharmaEssentia. Join us, and let’s transform lives, together.
PharmaEssentia Corporation is a rapidly growing biopharmaceutical innovator. We are leveraging deep expertise and proven scientific principles to deliver effective new biologics for challenging diseases in the areas of hematology and oncology, with one product approved and a diversifying pipeline. We believe in the potential to improve both health and quality of life for patients with limited options today through the combination of rigorous research and innovative thinking. Founded in 2003 by a team of Taiwanese-American executives and renowned scientists from U.S. biotechnology and pharmaceutical companies, today we are listed on the Taiwan Stock Exchange (TWSE: 6446) and are expanding our global presence with operations in the U.S., Japan, Singapore, South Korea, and China, along with a world-class biologics production facility in Taichung.
Position Overview
The Senior Manager, Patient Access – Specialty Partners & Programs leads the strategic and operational oversight of contracted Specialty Pharmacy partners, patient access data partners, and PharmaEssentia-sponsored Free Drug and Affordability Programs. This role ensures partnerships deliver against business objectives, contractual commitments, and patient access goals while maintaining a compliant, efficient, and patient-centric experience.
Serving as a bridge between external vendors and internal Patient Access leadership, the role uses performance data and operational insight to drive continuous improvement, mitigate risk, and optimize coordination across internal teams, HUB services, Specialty Pharmacies, and copay vendors.
This role requires a strategic, hands-on leader with strong operational acumen and a data-driven approach to vendor partnership, plus working knowledge of patient access workflows across prescribers, payers, and distribution channels.
Reporting to the Director, Patient Access, this can be a US-based remote or hybrid role (2-3 days/week) out of our Burlington, MA office for those within commuting distance.
Roles & Responsibilities
Specialty Pharmacy & Vendor Oversight
- Provide strategic leadership and operational oversight of contracted Specialty Pharmacy partners, ensuring services are delivered in accordance with Statements of Work (SOWs), business rules, and compliance standards.
- Act as the subject matter expert regarding the acquisition and fulfilment of BESREMi via the HUB and Specialty Pharmacy network.
- Monitor Specialty Pharmacy performance using defined KPIs, dashboards, audits, and performance reviews; proactively identify risks, trends, and opportunities for improvement.
- Serve as the escalation point for complex or systemic Specialty Pharmacy issues impacting patient access, case pull-through, or patient experience.
- Ensure vendor-reported data is accurate, timely, and usable by establishing validation standards, reconciliation processes, and quality controls across external partners.
- Translate data insights into actionable recommendations for Patient Access leadership to support strategic planning and operational decision-making.
- Lead the QBR process for external vendors and internal stakeholders related to patient access partners and programs.
- Oversee the operational execution of Free Drug and Copay/Affordability Programs, ensuring adherence to approved business rules, compliance requirements, and appropriate firewalls for government vs. commercial programs.
- Act as the subject matter expert for Free Drug & Copay Program processes and issue resolution.
- Partner with internal stakeholders to evaluate program utilization, effectiveness, and patient impact.
- Ensure consistent documentation, issue resolution pathways, and vendor accountability across affordability initiatives.
- Develop and execute program audit protocols to maintain quality and compliance standards across vendor partnerships and specialty programs.
- Develop and maintain comprehensive documentation for vendor workflows, escalation pathways, data processes, and operational standards.
- Support implementation of program enhancements, technology integrations, and process improvements that improve efficiency and patient experience.
- Identify emerging trends in reimbursement, distribution, and access that may impact performance or patient experience and share proactively with leadership.
- Provide budget oversight for specialty partner and program spend (e.g., vendor fees, program operations), including forecasting, invoice review, accrual support, and variance reporting in partnership with Finance and Patient Access leadership.
- Act as a subject matter expert for Specialty Pharmacy, Affordability Programs, and vendor‑driven access operations.
- Lead, coach, and develop the specialty pharmacy liaison (SPL) role, responsible for the day-to-day operations with Specialty Pharmacy Partners, ensuring consistent execution and issue resolution.
- Collaborate with internal Patient Access teams, HUB services, Commercial Operations, Compliance, and Legal on cross-functional initiatives and special projects, including work that requires patient access data expertise.
- Provide strategic vision for current and future state programs that evolve to meet changing internal and external business and patient needs.
- Support new and ongoing training initiatives within Patient Access.
- Travel to and represent Patient Access as necessary at commercial and other relevant business-related meetings.
- Adhere to all compliance requirements and applicable laws and regulations as outlined by the Legal Team and company trainings.
- Bachelor’s degree (or higher) in healthcare, life sciences, business, or related field.
- 5–10 years’ experience in patient access, case management, specialty pharmacy, or related field (rare disease/oncology and other specialty therapies preferred).
- Expertise in manufacturer patient assistance, free drug, and affordability programs.
- Knowledge of billing/coding, insurance plan types, medical/pharmacy benefits, and relevant state/federal insurance regulations.
- Strong understanding of pharmaceutical industry laws, regulations, and compliance requirements.
- Vendor management experience.
- Proven people leader; able to coach and develop teams while managing multiple initiatives.
- Strong project management and organizational skills; able to prioritize, meet deadlines, and operate effectively under pressure.
- Analytical and data-driven; able to translate insights into sound recommendations.
- Excellent communication and stakeholder management skills; able to listen, synthesize information, and present to varied audiences.
- Sound judgment, adaptability, and initiative in a changing environment.
- Professional presence; able to represent Patient Access in internal and external settings.
- Willingness to travel up to ~25% (domestic).
Benefits of working with our team:
PharmaEssentia USA strives every day to improve the lives of patients as well as our employees. As a valued member of PharmaEssentia USA, you will enjoy the following benefits:
- Comprehensive medical coverage
- Dental and vision coverage
- Generous paid time-off
- 401(k) retirement plan with competitive company match
- Medical & Dependent Care Flexible Spending Account
- Monthly cell phone reimbursement
- Employee Assistance Program
EEO Statement:
At PharmaEssentia USA, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. PharmaEssentia USA believes that diversity and inclusion among our team are critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
PharmaEssentia does not accept unsolicited agency resumes. Staffing agencies should not send resumes to our HR team or to any PharmaEssentia employees. PharmaEssentia is not responsible for any fees related to unsolicited resumes from staffing agencies.
At PharmaEssentia, our goal is to treat as many people with cancer as possible. That means challenging the status quo with better science that leads to better lives. By joining our team, you will not only expand your own possibilities, but you will contribute to expanding options for people with cancer.