Sr Analyst, Technical Writer

RSA provides trusted identity and access management for 12,000 organizations around the world, managing 25 million enterprise identities and providing secure, convenient access to millions of users. RSA specializes in empowering security-first organizations in financial services, healthcare, energy, technology services, and other industries to thrive in a digital world, delivering complete capabilities for modern authentication, access, lifecycle management, and identity governance. Whether in the cloud or on-premises, RSA connects people with the digital resources they depend on everywhere they live, work, and play.

For decades, RSA has pioneered many of the encryption, authentication, and identity federation technologies that still power the internet. And now RSA is transforming the industry yet again, paving the way for the future of digital identity through the RSA Unified Identity Platform; next-generation hybrid and cloud solutions; the first ever and only multi-functional, passwordless hardware authenticator; and a frictionless, mobile-optimized experience for the modern workforce. If you are self-motivated and looking for a fast-paced challenge doing something that truly matters, come join our winning team! For more information, go to rsa.com.

Principal Responsibilities:

• Write and edit a variety of content, including HTML- and PDF-based product content for both end-user and administrator audiences.
• Work closely with the SecurID User Experience Design team to create content that helps our customers quickly and easily achieve their goals.
• Learn the product through hands-on experience (installing, configuring, and testing features).
• Work collaboratively with cross-functional agile teams, including engineering and product management.
• Seek customer input, advocate for the user, and always write with the user in mind

Skills:

• Excellent writing and communication skills and ability to clearly express complex ideas and concepts.
• Knowledge of technical communication best practices
• Ability and desire to collaborate with others
• Strong knowledge of Madcap Flare, FrameMaker, Visio and other standard technical content development tools.
• Strong problem-solving, organizational and project leadership skills

Education & Experience:

• Minimum of 2 years of experience as a technical writer in a dynamic, fast-paced agile environment.
• Previous experience in the cybersecurity domain is a plus.
• Bachelor’s degree and/or certificate of completion of a university program in Technical Writing or equivalent experience

RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, and any other category protected by applicable country law.

If you need a reasonable accommodation during the application process, please contact the RSA Talent Acquisition Team at rsa.global.talent.acquisition@rsa.com. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.

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