Position Summary:

The Talent Development Trainer is responsible for delivering and overseeing high-quality instructor-led (ILT) and virtual instructor-led (vILT) training experiences focused on leadership development, interpersonal effectiveness, and career growth for team members across Hayes/Knight-Swift Warehousing & Fulfillment.

In addition to facilitation responsibilities, this role provides day-to-day leadership, coaching, and oversight for the Operations Training Coordinator, ensuring effective execution of operational training logistics, coordination, and site-level support. The Trainer plays a critical role in strengthening leadership capability, supporting career pathways, and ensuring consistency and quality across training delivery.

This role partners closely with Site and Department Leaders, Talent Development, and Operations to align training delivery with organizational values, business objectives, and workforce needs.

Essential Duties and Responsibilities:

Facilitates ILT andvI LT courses on leadership, communication, conflict resolution, coaching, and other professional development topics for associates, supervisors, and managers.Adapts training delivery style to meet diverse audience needs and learning preferences across in-person and virtual environments.Provides direct supervision, coaching, and development support to the Operations Training Coordinator.Sets priorities, provides guidance, and ensures alignment between operational training coordination and broader talent development initiatives.Supports the Operations Training Coordinator in managing training logistics, tracking completion, and maintaining accurate training records.Coaches on facilitation readiness, communication, and professional growth, supporting development toward expanded training responsibilities.Collaborates with TD team members and business leaders to assess skill gaps and customize training solutions that support career development pathways.Conducts needs assessments and provides recommendations for additional training or development opportunities based on observations and feedback.Maintains consistent facilitation standards across the organization, ensuring training is engaging, interactive, and aligned with company culture.Partners with site leadership to coordinate scheduling, logistics, and participation for training programs.Partners with the Instructional Designer and/or Senior Instructional Designer to provide feedback and insights that inform the design and development of training content, materials, and learning resources.Provides progress reports, participant feedback, and recommendations to TD leadership to improve curriculum design and delivery effectiveness.Serves as a subject matter expert and mentor to employees seeking professional growth, coaching participants on applying learned skills in real-world scenarios.Assists in the development and continuous improvement of training materials, playbooks, and digital learning resources.Tracks attendance, completion, and assessment results through the company’s Talent Development System (TDS).Stays current with adult learning principles, instructional design best practices, and trends in leadership and soft-skills training to enhance program delivery.

Required Qualifications:

Bachelor’s degree in Education, Human Resources, Organizational Development, or related field preferred; equivalent work experience considered.5+ years of experience facilitating leadership or professional development training (ILT and vILT), preferably in warehousing, logistics, manufacturing, or similar operational environments.Prior experience coaching, mentoring, or supervising others in a training or operational support role.Strong facilitation and coaching skills with proven ability to engage learners in both in-person and virtual settings.Demonstrated knowledge of adult learning theory, leadership development, and career coaching practices.Bilingual (English/Spanish)a must.Experience working with Talent Development Systems (TDS) and virtual training platforms (e.g., MS Teams).Excellent interpersonal and communication skills, with the ability to connect with employees across multiple levels and locations.Ability to manage multiple training initiatives simultaneously while maintaining attention to detail.Physical Demands:

Regularly required to stand and present during in-person training sessions.Must be able to lift and transport training materials (up to 25lbs).Work Environment:

Mix of classroom, warehouse floor (for context and leadership integration), and virtual training environments.Frequent regional travel to warehouse sites and occasional office-based work for reporting and planning.

Travel Requirements:

Local and regional travel required 50–75% of the time.May include overnight stays depending on training schedule and business needs.

Equipment Used:

Standard office and training equipment (computer, projector, phone, printer).Virtual training platforms and Learning Management System (LMS).Supervisory Responsibilities:

Directly supervises the Operations Training Coordinator.

Why You’ll Love Working with Us:

Health Coverage That Starts Fast– Medical, Dental & Vision kicks in the first of the month after just 30 days.

Smile on Us–We’re covering your dental premiums for all of 2026!

Security You Can Count On– Paid Life Insurance + 401(k) with company match.

Time Off from Day One– PTO, holidays, and 2 floating holidays for flexibility.

Weekly Paychecks– Because waiting is overrated.

Invest in YOU– Full tuition grants & tuition reimbursement.

Celebrate Success– Quarterly performance bonuses.