TX Account Manager

Learning Ally is a leading nonprofit education solutions organization that transforms the lives of struggling learners by delivering proven literacy solutions that help students reach their potential. Its mission is to radically change education, transforming the lives of children by providing reading interventions and solutions to help them succeed academically, build self-confidence, and thrive in school and beyond.

Today, Learning Ally reaches over 1,600,000 students, 260,000 educators, and 21,600 schools across the country and continues to expand its reach. With a continued commitment to supporting students who learn differently, Learning Ally has joined researchers and neuroscientists from renowned institutions, including UCSF and MIT, to better understand and address learning issues. You will find that our culture is one that is mission-driven, innovative, and committed to professional growth, diversity, equity, and inclusion.

About the Role:

The State Account Manager champions customer success in contracted school districts and charters by leading the implementation and adoption of the Learning Ally Audiobook Solution. This role demands a holistic approach, encompassing implementation, training, data analysis, and troubleshooting, while also collaborating with internal teams to ensure seamless customer experiences. Through proactive account management and personalized support, the Manager fosters strong customer relationships, drives product usage, and secures contract renewals, ultimately contributing to student success and organizational growth.

Key Responsibilities

• Customer Onboarding & Implementation: conduct welcome and implementation calls for new district and school-level customers, ensuring successful onboarding and alignment with district goals when appropriate.

• Customer Engagement & Usage Success: Proactively manage assigned accounts to drive consistent usage and adoption of Learning Ally solutions.

  • Execute targeted outreach strategies across the customer lifecycle to strengthen relationships, ensure account health, and maximize solution utilization.

  • Regularly monitor customer usage data and metrics to proactively identify accounts requiring intervention.

  • Provide timely, personalized support, utilizing multiple outreach channels and "just-in-time" resources to address customer needs.

  • Regularly evaluate the effectiveness of outreach strategies and activities, analyzing results and iteratively adjusting approaches to maximize efficiency, usage, and retention outcomes.

  • Promote reading engagement initiatives to drive increased product usage among educators and students.

• Contract renewal & retention: Secure contract renewal and drive revenue retention by meticulously managing the customer lifecycle and proactively ensuring 100% fulfillment of contractual deliverables.

  • Proactively address at-risk accounts, ensuring renewal and maximizing revenue.

  • Deliver 100% of contractual obligations, including professional learning and marketing initiatives.

• Cross-functional collaboration: Collaborate closely with internal stakeholders—including Sales, Marketing, Customer Success, and Product teams—to align activities with organizational goals and ensure consistent messaging and effective support.

  • Promote up-sell and cross-sell opportunities within your book of business using consultative sales skills to communicate the value and benefits of Learning Ally that best match the needs of our customers and the offerings available.

  • Ensure seamless handoff of customer relationships from sales and/or marketing leads.

  • Be the experts in how ABS and/or Excite are used most effectively with a classroom. Partner with Reading Programs and Solutions to design innovative programs to stimulate usage.
    
    

Key Activities:

• Develop and maintain relationships at the district and school levels within your assigned portfolio.

• Deliver structured onboarding experiences for new customers to ensure early and ongoing product adoption.

• Conduct strategic outreach to build relationships, monitor adoption, and adapt approaches as needed based on customer feedback and usage trends.

• Field inbound customer inquiries promptly, providing solutions and resources as needed.

• Anticipate customer needs proactively, tailoring support based on customer lifecycle stages, implementation levels, and seasonal considerations.

Key Competencies:

• Market acumen: understand the needs of district level leaders and school level leaders, including their jobs, pain points, and opportunities to deliver value

• Organization and project management skills

• Data analysis and facility

• Relationship building: consult with customers to match their needs and goals to program features and benefits to ensure renewal and retention.

• Excellent Time management & critical thinking

• Maintain expert-level knowledge on all facets of our product and develop expert-level knowledge of new products or features as they become available

Required Qualifications And Education

• A Bachelor's Degree in K-12 Education required; Master's Degree in Education preferred.

• Minimum 3 years of classroom teaching experience, with experience working with struggling readers preferred.

• Minimum 3 years of experience in customer service, customer success, account management, or educational leadership (district or campus level) roles preferred.

• Demonstrated success driving customer engagement and measurable usage outcomes within K-12 education settings.

• Experience supporting schools or districts in the adoption of ed-tech solutions, educational programs, or similar initiatives.

• Proven ability to analyze usage data to inform intervention strategies and improve customer engagement.

• Experience designing, executing, and evaluating communication or customer engagement campaigns.

• Must have experience providing product training or professional development sessions, both in person and remotely.

• Must be a resident of the state of Texas

• Preferred proficiency with CRM software (NetSuite preferred) and customer engagement tools.

Travel: 10-15%

Learning Ally is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.