We are looking for an individual that is motivated to make a change. This position is vital to the company’s mission and as such requires a high level of commitment, compassion and attention to detail. In this role, you are the main point of contact and front line for helping families and individuals in the IDD community. This role requires a high level of organization, communication, compassion and must be able to reflect Impact of Oregon’s core values.

Key Responsibilities:

Communication and Relationships

• Be the main POC for customers, families and DSPs when problems arise
  • Quarterly Progress Reports/Notes
  • Daily Progress Notes
  • Customer Intakes
  • Meet and Greets/Pairing
• Supervise/Oversee DSPs
  • Time off/LOA
  • Performance Management, Disciplinary Actions, Terms, etc.
  • Assist DSPs with any technical issues/questions
  • Medicaid/Abuse Reports
  • Renewal Credential Management for DSPs
• Maintain quarterly pop bys to CME/SC locations
  • Touch base with SCs/CMEs or help answer questions when they arise
• Take on overflow tasks assigned by supervisor
• Other duties as assigned

• Ensure incident reports are being reported in a compliant timeline
  • Ensure if an injury occurred involving the DSP that this follows the SOP for the HR Department
• Maintain accurate records for audits and internal reviews
• Ensure there is consistent review and accurate reporting of the Zero Hours Report and Hours Utilization
  • Send any requested information to direct supervisor
• Ensure if any communication occurs with/about a Customer or with an SC/CME that it is being recorded under Support Notes in The HUB

Physical Requirements(As Required by OSHA)

• Ability to lift, push, and/or pull up to 50 lbs., with potential resistance.
• Frequent and sometimes extended periods of standing, walking, bending, twisting, stooping, squatting, kneeling, and crouching.
• Ability to reach above shoulder level.
• Ability to perform CPR.
• Ability to work with bodily fluids.
• Exposure to various indoor and outdoor weather conditions.
• Occasional to frequent periods of sitting.
• Frequent use of hands/fingers for fine manipulation, grasping, and feeling.
• Ability to talk and hear at normal speaking levels.
• Ability to drive or travel within the county.