This position is Monday-Friday 8:30am-5:00pm.

About Pelican Bay Foundation

Pelican Bay Foundation is a master homeowners association and premier luxury community in Naples, FL. One of the area’s largest exclusive enclaves, it spans more than three square miles and is bordered by pristine white-sand beaches. Our community offers one of the most diverse slates of amenities and activities in the region.

The Foundation manages all amenities and common areas, including two beach facilities with private restaurants, three racquet facilities, two boardwalks, a fitness and wellness center, a community center, and approximately 90 acres of land.

About the Position

The Membership Services Coordinator plays a critical frontline role serving nearly 14,000 members across 6,500 households. Reporting to the Controller, this position is responsible for maintaining the membership database, processing new members and renewals, issuing identification cards, and providing outstanding service to members, renters, and guests.

Located at the lobby membership desk, the coordinator is the first point of contact for inquiries and ensures that all membership processes are handled with accuracy, professionalism, and consistency with Foundation policies. Success in this role requires attention to detail, advanced computer proficiency, strong organizational skills, and a positive, member-focused attitude.

What You’ll Do

• Maintain and update the membership database with accuracy and precision
• Process new member profiles, annual and seasonal renewals, and rental memberships
• Issue and renew member photo identification cards under Foundation guidelines
• Manage high volumes of inquiries by phone, email, and in person at the membership desk
• Process rental applications and ensure compliance with Foundation rental policies
• Record and reconcile daily sales receipts and transactions for Accounting
• Coordinate member communications including newsletters, voting consents, and change of address requests
• Welcome new members, provide orientation, and support a friendly, welcoming environment
• Maintain organized records, supplies, and work areas
• Perform other related duties as assigned

Skills & Experience

• Previous experience in customer service or membership services
• Knowledge of general office operations and recordkeeping
• Advanced computer proficiency, including Jonas, Microsoft Word, and Excel
• Strong organizational and communication skills
• Ability to handle high-volume inquiries with professionalism and accuracy
• Positive, professional demeanor and strong attention to detail
• Successful completion of drug test and background check required

Work Environment & Physical Requirements

• Primarily desk-based (approx. 75% of time) with regular computer use
• Frequent use of office equipment (printers, scanners, ID card printers, POS system)
• Occasional lifting and carrying of files or supplies (up to 25 lbs.)

Compensation & Benefits

We offer a competitive compensation and benefits package. All eligible regular full-time team members are offered the following:

• Generous Paid Time Off (PTO) & Paid Holidays
• Medical, Dental, and Vision coverage beginning the first of the month after 30 days of employment
• 401(k) with excellent Safe Harbor employer match
• Free Team Member Meals
• Company-paid Group Life, Disability, and AD&D insurance
• Company-paid Employee Assistance Program

Our Core Values

Every team member at Pelican Bay Foundation lives by our Core Values:

• Welcoming: Create and embrace a sense of community and belonging for all.
• Collaborative: Leverage our collective genius through communication, teamwork, and continuous improvement.
• Positive: Remain open to new ideas and use creative problem-solving to deliver exceptional member satisfaction.
• Respectful: Always do the right thing, even when difficult, and treat others with fairness, consistency, and respect.

Pelican Bay Foundation is an Equal Opportunity Employer and Drug-Free Workplace.