MINIMUM QUALIFICATIONS:

Master's degree in psychology, counseling or related human service field and one year experience in suicide and crisis intervention and; or any equivalent combination of related training and experience. A Post-Master's Education Specialist (Ed.S.) Degree is equivalent to the required education and one year of related work experience in suicide and crisis intervention.
Florida licensure in mental health or marriage and family counseling is required. Certification as a qualified supervisor as defined by the Florida Department of Health, Division 64B4, is required within three years of hire in this classification. Applicants within six months of meeting the minimum education/experience requirement may be considered for trainee status.

A Valid Florida Driver License is required and a Motor Vehicle Record that meets the requirements of Alachua County policy #6-7; Motor Vehicle Records will be reviewed prior to employment. If, in the past 24-month period, the applicants Motor Vehicle Record has more than three (3) moving traffic infractions or three (3) or more at fault motor vehicle accidents (or combination of both and /or a conviction/pending charge for driving under the influence) or is in violation of any standard mandated by Federal or State Law or Regulation, the minimum qualifications are not met for the position.

Successful completion of all applicable background checks pre-hire and ongoing are required.

This is professional work in the supervision and training of crisis center staff, interns and volunteers and management of the daily activities and operations of the Alachua County Crisis Center.

An employee in this classification is responsible for the supervision, training and daily activities of staff including professional and paraprofessional volunteers, provides crisis intervention counseling to clients and helps to maintain a continuous community suicide and crisis intervention program.

Work is performed under the direction of a higher-level supervisor and is reviewed through conferences, reports and observation of the results obtained.

Supervises and coordinates the activities of subordinate employees including determining work procedures and schedules; issuing instructions and assigning duties; reviewing work; recommending personnel actions; conducting performance reviews; and conducting departmental training and orientation.

Develops, coordinates and trains crisis center graduate interns and volunteers in crisis intervention.

Develops objectives and methods of training and ensures continuous supply of materials and equipment needed for training.

Counsels and consults with staff concerning crisis invention services to clients and volunteers.

Supervises, monitors and evaluates graduate interns and staff with credits toward their licensure requirements.

Assists in the development of the budget and monitors budget expenditures.

Provides in-house crisis intervention services/consultation to walk-in clients or those referred by the Crisis Center phone lines that are experiencing a mental health emergency or life crisis.

Coordinates and assists implementation of crisis intervention program policies and procedures.

Informs community organizations of Crisis Center suicide and crisis intervention techniques, procedures, and services available.

Liaisons with the mental health service providers in the County and throughout the community to insure the needs of clients are being met.

Ensures proper coding for statistical information and monitoring of center activities.

May be required to work flexible schedule, which may include evening and weekend work, as required by client needs

Drives a County and/or personal vehicle regularly to respond to crisis calls 24 hours a day/ 7 days a week; drives to offsite locations to conduct training and/or participate in outreach events.

Performs the duties listed, as well as those assigned, with professionalism and a sense of urgency.

NOTE: These examples are intended only as illustrations of the various kinds of work performed in positions allocated to this class. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

KNOWLEDGE, SKILLS AND ABILITIES

Thorough knowledge of the laws, rules and regulations relating to the operation of community crisis intervention programs.

Considerable knowledge of current counseling techniques, principles and practices of crisis intervention and suicide prevention programs.

Considerable knowledge of local public and private mental health, crisis counseling and social services agencies.

Ability to coordinate and offer training programs for potential crisis line counselors using volunteer trainers.

Ability to coordinate and assist in the effective and efficient implementation of policies and procedures.

Ability to react calmly and quickly in emergency situations, coordinates subordinates, and coordinates and supervises volunteers in emergency situations.

Ability to communicate clearly and concisely, both orally and in writing

Ability to develop and maintain good working relationships with assisting agencies, other County departments and employees and the general public.

Ability to organize the work of subordinates and volunteers.

Ability to prepare technical and professional reports using computer-based applications, including the ability to keep detailed, accurate records and documentation.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to sit. The employee is occasionally required to stand, and walk.

The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required for this job include close vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.