Position: Gender Inclusive Case Manager
Program: A Woman's Place Gender Inclusive Re-Entry Program
Reports To: Deputy Director of Re-Entry Services
Status: Non-Exempt, Union
Location: 205 13th St., San Francisco, CA 94103
Wage: $29.00 an hour

Community Forward SF is a collection of vital programs that ensures our neighbors experiencing homelessness have effective services designed for their unique needs. Whether one needs housing, medical shelter, a safe place for recovery, or calm in the face of violence - we care for those most vulnerable in our community.

We are not just one program. We are a network of programs designed to work together to meet every stage of need. We focus on the hardest-to-reach, most vulnerable people: Women+, Medical Crisis, Substance Use Disorder, and Older Adults. Our programs meet the needs of people, rather than demanding that people meet the needs of our programs.

JOB SUMMARY:

Community Forward SF is hiring a Gender Inclusive Case Manager. The Case Manager will assist our transfeminine and gender non-conforming clients with needs relating to housing, coordination of care to maintain mental and physical health as well as personal safety, and navigation of a complex system by providing information, education, and referral services. This role provides individual case management and facilitates 3-4 groups per week both inside and out of jail for transfeminine and gender non-conforming folks. A background check and subsequent jail clearances are required for this position.

ESSENTIAL JOB FUNCTIONS:

• Establish and maintain a caseload of clients, and provide services including, but not limited to, individual counseling, crisis intervention, assessment, case management, substance abuse support, advocacy, and facilitation of weekly support groups.
• Meet with clients regularly to assist them in developing and executing a case plan that includes timelines for individual goals and objectives.
• Ensure access to resources that help stabilize clients’ income through benefits advocacy, housing, medical status, and other needs, including social service systems and other agencies.
• Facilitate 3-4 groups per week, both inside the jail and at the program location at 205 13th St. .
• Conduct outreach in and out of jails to encourage program usage, especially regarding housing placement through the city’s Coordinated Entry system.
• Maintain client files and associated documentation.
• Assist clients in attending appointments with outside service providers.
• Assist clients in developing external support systems.
• Adhere to established policies and procedures.
• Ensure that clients are treated with dignity and respect.
• Support our mission to promote stabilization, hope, and healing for adults experiencing homelessness in San Francisco.
• Mandatory training and meeting attendance.
• Other duties as assigned.

BACKGROUND & EXPERIENCE:

• Bachelor’s (B.A.) degree or equivalent in education and work experience.
• Previous reentry case management experience
• Previous experience working with or in the TGNC community
• Knowledge of resources for transfeminine and gender non-conforming folks
• Ability to acquire jail clearance and adhere to all safety and security protocols.
• Comfort with technology including basic knowledge of Microsoft Office Suite, Google Suite, and city housing databases, including the ONE System and EPIC.
• Possess effective communication skills and the ability to work both independently and cooperatively.
• Ability to de-escalate conflict
• Understanding of homelessness, trauma, DV/IPV, HIV/AIDS, substance use disorder and recovery, mental health disorders, neurodiversity, justice involvement, and systems of oppression.
• Ability to work effectively with diverse individuals who self-identify by culture, language, neighborhood, sexual identity, gender, and other definitions.
• Ability to write and speak English effectively.
• CPR and first aid certification required within 90 days of hire.
• TB clearance and proof of COVID-19 vaccination within 7 days of hire.

PREFERRED QUALIFICATIONS:

• Multicultural, multilingual
• Passion for working with at-risk client populations
• Lived experience with homelessness and/or systems of oppression
• Strong self-awareness, cultural humility, and commitment to personal praxis.
• Excellent organizational and administrative skills
• Excellent written and oral communication skills
• Knowledge of San Francisco community resources and neighborhoods

Community Forward SF (CFSF) reserves the right to revise job descriptions or work hours as required. The above statements are intended to describe the general nature and level of work being performed by the person assigned to this position. Essential job duties are intended to describe those functions that are primary to the performance of this job. Other job duties include those that are considered secondary to the overall purpose of this position. This position description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by the supervisor and management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. All jobs are subject to contract funding availability. CFSF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if CFSF is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Rights Department Fair Chance Act webpage.