The Town of Knightdale is seeking a hard-working and enthusiastic administrative professional to join the Police Department in the position of Administrative Assistant. The individual in this position will be the first point of contact for citizens visiting our Police Department and will be responsible for administrative functions of the department.

In return for their commitment to serving the community, our staff is provided competitive salaries and a great benefit package. We are seeking a dedicated professional to join the staff of one of the fastest growing municipalities in NC's capital county who embodies our core values of Accountability, Respect, and Customer Service. If this describes you, a member of our Human Resources team is eager to guide you through our hiring process. We encourage you to view our position flyer, read the detailed job description below, and apply for our available Administrative Assistant position. Come and start something new with the Town of Knightdale.



Under general supervision performs a variety of clerical, administrative and customer service functions. Performs receptionist duties, screens public requests, and provides assistance, information or referral to other resources as appropriate. Performs records clerk duties as needed. Work in this position requires a high degree of public contact and professional representation of the department, either in person or by telephone. This employee is responsible for making decisions within the framework of established laws, policies, and procedures, and requires considerable discretion and judgement in handling confidential information and public information matters. This position is classified as non-exempt and is subject to the Fair Labor Standards Act overtime regulations.

• Staff the front desk and main telephone line of department. Assist the public, law enforcement officers, and others with relevant police business. Provide customer service and represent the department in a professional manner.
• Screen and dispatch requests to officers received through telephonic communications and personal contact in the department.
• Maintain lobby and front desk area in a neat and professional manner. Keep brochures stocked.
• Maintain visitor log; screen visitors by checking IDs and verifying appointments.
• Assist Records Clerk with all aspects of the maintenance, retention, retrieval and dissemination of police records. Perform records clerk functions as needed.
• Assist Records Clerk with entry of traffic accident reports into the records management system.
• Prepare and disseminate a variety of written correspondence on behalf of the agency and Command Staff members.
• Assist the agency's Command Staff with all aspects of grants administration to include research, application, reporting, purchasing, and management.
• Prepare invoices for false alarms and extra duty employment.
• Pick up and distribute incoming mail and deliver outgoing mail daily.
• Complete purchase requisition processes as requested.
• Maintain inventory of office and community engagement supplies.
• Assist command staff and community liaison personnel with advertising and promoting events through social media and other means.
• Assist Accreditation Manager with compiling proofs of compliance and other tasks as assigned in support of the department's professional accreditation program.
• Perform general administrative support tasks as assigned.
• Provide notary services as needed.
• Perform other duties as required.

EQUIPMENT OPERATED: Computer, facsimile, two-way radio, copier, scanner, telephone and other assigned office equipment.

REPORTING RELATIONSHIP: This position reports to the Administrative Division Commander.

WORKING CONDITIONS:

• Employee is not subjected to adverse environmental conditions.
• Must be able to physically perform the basic life operation of fingering, grasping, talking, hearing and repetitive motions.
• Must be able to perform sedentary work, occasionally exerting 10 pounds of force.
• Must possess the visual acuity to prepare and analyze information from various reports, transcription, operate computer terminal and perform extensive reading.

JOB CONTEXT: This position works 40 hours per week during the five day work week between the hours of 8:00 am and 5:00 pm. Weekends and overtime are sometimes necessary to fulfill the requirements of the job. The stress level of the job is low to moderate.
Education: Graduation from an accredited high school is required. An Associate or Bachelor's degree in office management or related field is preferred.

Experience: Considerable public or private sector experience in administrative duties, clerical support, and customer service. Knowledge of grant processes, law enforcement operations or police records processes is preferred but not required. Or equivalent combination of training experience.

KNOWLEDGE, SKILLS AND ABILITIES:

• General knowledge of standard office practices, procedures, equipment, and clerical techniques.
• Effective oral and written communication skills, to include the ability to listen empathetically and de-escalate tense situations.
• Ability to exercise sound judgement and provide accurate information.
• Ability to establish and maintain effective working relationships with other employees and the public.

SPECIAL REQUIREMENTS: Word processing experience to include spreadsheet creation and file conversion. Familiarity with Microsoft Office 365 platforms including Word, PowerPoint, Excel, Outlook, and Teams. DCI (Division of Criminal Information) certification preferred. Notary Public designation preferred.