Summary:

The Care Coordination Program Assistant for Prime Care Coordination (PCC) is responsible for monitoring and tracking all care coordination related administrative duties and monitoring documentation for the region assigned. Under the direction of the Assistant Regional Director and/or Director, the Care Coordination Program Assistant is responsible for uploading documents into the Electronic Health Records (EHR) system and maintaining the physical office locations, including office supplies, mail, scheduling meeting rooms, and reporting any maintenance requests.

Essential Job Functions:

• Upload all required documents including but not limited to enrollment documents, disenrollment documents, and annual review paperwork into PCC’s EMR.
• Serves as the main contact for the region and communicates all CAS assessment information to Care Managers from the IT representative which includes but is not limited to monitoring status of completion.
• Schedules meetings as needed, including coordinating the use of conference and/or meeting areas.
• Responsible for maintaining regional Care Coordination staff roster and contact information
• Ensure completion of documents; filing pertinent to department’s needs including but not limited to documents needed for internal and external audits.
• Maintain regional fax folders and distribute documents accordingly
• Responsible for creating new enrollment folders and mailing as needed
• Complete non-billable notes as needed to document completed tasks
• Develops and ensures consistency for regional correspondence as needed to support the Care Coordination team (e.g. create, copy, and distribute letters, memos, reports, and forms on a timely basis).
• Maintain the highest level of confidentiality, following all HIPAA policy and procedures.
• Meet professional obligations through efficient work habits such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner.
• Perform all other duties relevant to the position as requested.

Knowledge, Skills, and Abilities

• Proficient in the use of all Microsoft applications (excel, work, power point, Microsoft outlook and access).
• Ability to work independently under minimal supervision.
• Ability to communicate effectively, both orally and in writing.
• Ability to be efficient and productive in a fast-paced environment.
• Must be detail oriented and have the ability to multi-task.

Education and Experience:

• Associate’s degree preferred, HS/GED diploma.
• One year minimum administrative assistant experience required

Physical Requirements/Working Conditions:

• Ability to sit continuously
• Ability to reach above shoulder level
• Ability to turn/twist upper body
• Ability to use hands for repetitive action and fine manipulating for the purpose of keyboarding

* Reasonable accommodations may be made to the extent required under applicable law to enable individuals with disabilities to perform the essential functions of this position.

Corporate Qualifications/Expectations:

• Adhere to all Prime Care Coordination policies and procedures.
• Adhere to the Agency Mission, Vision, Shared Values, and Customer Service Standards.
• Attend mandatory education and training modules as scheduled; obtain and maintain required certifications.
• Maintain all required certifications/training by State regulations and PCC policy
• Act as a professional representative of PCC in regard to appearance, behavior, temperament, communication, language, and dress.

Prime Care Coordination is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law. Prime Care Coordination will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 585-347-1037.