Job Title: Coordinator Administrative

Location: RWJ New Brunswick

Department Name: Rutgers Athletic Department

Req #: 48406

Status: Hourly

Shift: Day

Pay Range: $23.00 - $30.00/hr

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Sports Health Patient Coordinator position will help manage the administrative aspects of the Rutgers Sports Health Suite. This position requires a professional, organized, and detail-oriented individual to manage front desk operations, including patient scheduling, check in/check out, administrative support, and maintaining a welcoming office environment. This position must understand how to appropriately use the EMR used by the Sports Health providers and staff.

Qualifications:

• Associate degree or bachelor’s degree is required.
• Master’s in Athletic Training degree, or equivalent professional graduate degree, is preferred.
• Experience in health care service environment is preferred, or similar service environment, to include basic secretarial skills and database experience.
• Proficiency with EMR systems, practice management software, and standard office equipment.
• Must possess excellent interpersonal skills, written and verbal communication skills, and organizational skills.
• Must be able to maintain a high level of confidentiality and understand HIPAA and other regulations that must be followed in the health care environment.
• Proficiency in Microsoft Word, Excel, and email.
• Ability to work independently and manage multiple processes simultaneously.

Scheduling Requirements:

• Days to work
• FT
• 40 Hours/week

Essential Functions:

• Greet patients and visitors in person and on the phone, answer inquiries and provide information.
• Schedule and cancel student athlete appointments efficiently. Manage walk-in appointments. Coordinate yearly physicals for incoming and returning student athletes. Keep patient appointments on schedule by notifying providers of patient arrivals and potential delays. Manage calendars for Sports Health Office including team physicians and Behavioral Health providers. Make arrangements for meetings, conferences, and travel as needed.
• Manage the patient check in and check out process, ensuring all necessary paperwork is completed and accurate.
• Collect, verify, and update patient demographics and insurance information in the electronic medical record (EMR) system and practice management software.
• Create new patient charts for incoming student athletes. Scan all pertinent medical records into patient's chart.
• Collaborate with IT administration at RWJ Medical School and RWJBH to organize and implement changes to the EMR.
• Organize and maintain confidential health, medical, and personal files for all student athletes.
• Work with Rutgers University Records Center to archive medical records in accordance with university policies.
• Maintain administrative files and records in accordance with internal procedures.
• Answer and direct phone calls, manage mail, and assist clinical staff with chart preparation.
• Communicate and coordinate with RWJBH personnel as it relates to all administrative aspects of the operation of the Sports Health Office.
• Manage incoming and outgoing general communication on behalf of the Sports Health Office.
• Communicate with sports health staff and other health service providers in terms of office schedule, student athlete clearance, and missing patient information or insurance. Provide reports when requested. Within the bounds of confidentiality and other related matters of propriety, ensure that coaches, allied health care providers, and staff are aware of information related to athlete health matters.
• Ensure clear, concise communication with all parties, including student-athletes.
• Ensure the proper flow of communication by participating in departmental staff meetings, management meetings, and memos.
• Meet with supervisor on a regularly scheduled basis to review professional progress and related matters.
• Assist with coordination of health insurance benefits for the Rutgers University student-athletes, including insurance verification, claims management, and other duties as assigned.
• Assist with clinical responsibilities which may include performing initial patient evaluations, taking histories, implementing treatment/rehab plans, assisting with in-office procedures, managing durable medical equipment, patient education, and documentation, and other duties as assigned.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.