RECRUITMENT OVERVIEW - Come Grow with Us!

We are currently accepting applications for the position of Department Assistant I-II. If you are a detail-oriented and organized professional with experience in office support, record keeping, and providing excellent customer service, we encourage you to apply.

This role is a vital part of our team, responsible for providing a variety of essential administrative functions in our Public Works department.

Key responsibilities include, but are not limited to:

• Providing general office support (word processing, data entry, filing).
• Managing telephone and counter reception.
• Assisting with basic financial tasks (processing invoices).
• Maintaining accurate records and preparing reports.

We are looking for an individual who can effectively manage multiple tasks, interpret and apply policies, and work both independently and as part of a team.

The ideal candidate excels in front-line diplomacy. They aren't just answering phones; they are navigating public inquiries, interpreting complex city policies for residents, and de-escalating complaints with a high level of customer service. Since this position will serve as a face and voice of our Public Works department, the perfect fit is someone who stays poised under pressure and can pivot from technical data entry to public conflict resolution without missing a beat.

This is an alternately staffed series, so the ideal candidate is someone looking for a career, not just a job. They should be eager to master the entry-level duties of a "Level I" to promote into the more specialized, confidential work of a "Level II."

Tulare is a full-service Charter City with approximately 400 full-time employees. The City of Tulare is a supportive organization where people take pride in their work and in the community they serve. Tulare is a place where people can grow professionally, a place that values innovation and a place where people can make a positive and lasting change in the community.

APPLICATION PROCESS

To be considered for this position qualified applicants must submit an application with detailed information in each section of the application: Education, Work History, Certificates and Licenses, and Skills. This recruitment will fill one immediate vacancy and establish an eligibility list to fill future vacancies for a period of up to six months.

In addition to submitting a detailed application, applicants are required to respond to the supplemental questions associated with the application and attach the required certificates. Responses to the supplemental questions will be used to evaluate applicants' qualifying knowledge, skills, and abilities. Resumes may be attached but will not be accepted in lieu of a complete, detailed application.

TYPING CERTIFICATE

To be considered for this position applicants must submit a typing certificate, issued within the past twelve months, demonstrating their ability to type a minimum of 40 WPM Most adult schools, community colleges, and staffing agencies administer typing tests. We also accept typing certificates obtained online from: https://www.ratatype.com

WRITTEN EXAM:

If we determine that you meet the minimum requirements for the position you will be invited to take the written exam, which is the first phase of our recruitment process. The exam will consist of a multiple-choice format with the following content categories:

*Clerical Knowledge

*Written Communication

*Vocabulary

*Reading Comprehension

*Vocabulary

*Reading Comprehension

*Mathematical Ability

Additional details regarding the exam will be sent via email, to qualified applicants after our screening process is completed.

INTERVIEW:

Applicants that achieve a minimum passing score of 70% on the written exam will be eligible to participate in the interview phase.

EXAMPLES OF ESSENTIAL JOB FUNCTIONS (Illustrative Only) Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

• Plans, organizes, and carries out clerical assignments and special projects related to assigned area of responsibility.
• Performs a wide variety of general secretarial and clerical duties to support departmental/divisional operations; including filing, preparing payroll records, monthly reports, accounts payable, petty cash reimbursement, and ordering and maintaining office and other related supplies.
• Maintains accurate and detailed records, verifies accuracy of information, researches discrepancies and records information.
• Verifies and reviews forms and reports for completeness and conformance with established regulations and procedures; applies departmental and program policies and procedures in determining completeness of applications, records, and files.
• May perform cashiering duties; receives money and issues receipts; collects and accounts for service fees; maintain and account for limited office funds including a petty cash fund.
• Prepares, copies, collates, and distributes a variety of documents, including agendas, bid packages, contracts, informational packets, and specifications; ensures proper filing of copies in departmental or central files.
• Screens calls, visitors, and mail; assists public at front counter and directs public to appropriate locations and/or staff; responds to complaints and requests for information; assists in interpreting and applying regulations, policies, procedures, systems, rules, and precedents in response to inquiries and complaints from public; enters/tracks public calls into appropriate computer databases; directs callers to appropriate City staff as necessary.
• Composes, develops, types, formats, and proofreads a wide variety of routine reports, letters, documents, flyers, brochures, calendars, and memoranda; types from rough drafts, verbal instructions, or transcribing machine recordings; checks drafts for punctuation, spelling, and grammar; suggests corrections to drafts.
• Receives, codes, logs, schedules, and distributes service requests and work orders.
• Receives, opens, time stamps, sorts, and distributes incoming and interdepartmental mail; prepares and distributes outgoing mail.
• May prepare facilities for public use; sets up facilities for meetings and events; opens and provides information regarding facilities for users.
• Assists in the scheduling and coordinating of activities and operations of a City facility or facilities, including arranging for appropriate staffing.
• Compiles information and data for administrative, statistical, and financial reports; checks and tabulates statistical data; prepares and assembles reports, manuals, articles, announcements, and other informational materials.
• Organizes, coordinates, maintains, and updates departmental record systems; enters and updates information with departmental activity, inventory files, and report summaries; retrieves information from systems as required.
• Coordinates calendars and makes meeting arrangements; schedules meetings between City staff or between City staff and other groups or organizations; arranges for necessary set-up and materials to be available at meetings.
• Gathers, assembles, updates, and distributes a variety of department or City specific information, forms, records, and data as requested, including updating the website.
• Monitors and orders office and other related supplies.
• May coordinate workshops and classes; assists with special event programs; coordinates reservations and use of equipment and facilities.
• May act as a department representative within community groups to relay or obtain relevant information regarding departmental activities; provide presentations to community groups.
• May diagnose and perform routine maintenance related to computer hardware and software problems associated with the department's computers and related equipment.
• Prepares, processes, and tracks purchase requisitions for services and materials; coordinates delivery of services and materials; receives vendor invoices; prepares request for payment for department head approval.
• Performs other duties as assigned.

QUALIFICATIONS

Knowledge of:

• Departmental practices and procedures and applicable City policies.
• Principles and practices of data collection and report preparation.
• Modern office practices, methods, and equipment, including computer equipment.
• Word processing methods, techniques, and programs; general accounting methods, procedures, and terminology; database and spreadsheet applications and programs; basic graphic publishing software.
• Principles of business letter writing.
• Basic principles of record keeping and cash handling.
• English usage, spelling, vocabulary, grammar, and punctuation.
• Techniques for dealing effectively with the public, vendors, contractors, and City staff, in person and over the telephone.
• Techniques for providing a high level of customer service to public and City staff, in person and over the telephone.

Ability to:

• Respond to and effectively prioritize multiple phone calls and other requests for service.
• Interpret, apply, and explain policies and procedures.
• Compose correspondence and reports independently or from brief instructions; maintain records and databases.
• Make accurate arithmetic computations.
• Perform responsible clerical and secretarial support work with accuracy, speed, and minimal supervision.
• Learn and understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
• Learn, interpret, and apply administrative and departmental policies and procedures.
• Organize, maintain, and update office database and records systems.
• File materials alphabetically, chronologically, and numerically.
• Schedule and coordinate projects; set priorities; adapt to changing priorities; meet critical time deadlines.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Operate modern office equipment, including computer equipment.
• Use word-processing, database, spreadsheet, and graphics software applications programs.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Use tact, initiative, prudence and independent judgment within general policy, procedural, and legal guidelines.
• Establish and maintain effective working relationships with employees and those contacted in the course of the work.

REQUIREMENTS

Education and Experience:

Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to the completion of the twelfth (12th) grade.

Department Assistant I: One (1) year of varied clerical support experience, preferably involving some public contact.

Department Assistant II: Two (2) years of increasingly responsible office support experience equivalent to a Department Assistant I at the City of Tulare.

License:

• Possession of, or ability to obtain, a valid Class C California Driver's License.

• 40 Words Per Minute (WPM)

PHYSICAL DEMANDS

Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. This is primarily a sedentary office classification although standing in work areas and walking between work areas may be required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, typewriter keyboard, or calculator and to operate standard office equipment. Positions in this classification occasionally bend, stoop, kneel, reach, push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects necessary to perform job functions.

ENVIRONMENTAL ELEMENTS

Employees work in an office environment with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff and/or public and private representatives in interpreting and enforcing departmental policies and procedures.