PRIMARY FUNCTION

Serves patients and visitors by greeting in a friendly and welcoming manner as they arrive at our offices. Completes and updates all required information, collects payments, and provides other information as requested. Discharges patients after their appointment, providing them with any pertinent information as well as follow up appointments.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

Check-in patients upon arrival which includes updating demographics, insurance information, PCP, pharmacy, collect co-pays and patient balances, and provide consents for signature as well as appropriate health questionnaires.

Check out patients, collect additional balances, provide visit summary, specialist referral information, patient portal information, completed forms, and follow-up appointments.

Verify patient insurance through Batch Eligibility or on demand. Contact patients whose insurance is not active, or PCP is not appropriate.

Post patient charges and payments. Complete charge and payment reconciliation.

Scan and upload documents in Document Management system.

Sort and deliver mail and PA documents received by courier. Maintain clean work area and patient waiting area.

Participate in staff and educational meetings.

QUALIFICATIONS

EXPERIENCE:

A minimum of 1 year experience in a medical office setting preferred.

LICENSURE/CERTIFICATION

Upon hire, and for the duration of the employment period, driver’s license must be active and valid.

KNOWLEDGE, SKILLS, AND ABILITIES

Ability to learn & practice Pediatric Associate procedures, policies, and protocols.

Requires proficient grammar, spelling, and verbal skills to communicate with patients, providers, and staff in written documents.

Ability to read, comprehend, follow oral and written instructions.

Knowledge of computer and medical terminology desired.

Interact effectively, supportively with staff & maintain a professional working relation.

Provide excellent customer service; greet & receive patients/ visitors in a professional and friendly manner.

Maintain professional and excellent phone skills & etiquette, must be able to speak clearly and concise.

Use good judgment & maintain patient confidentiality.

Must be able to file alpha and numerically.

Requires experience in using a computer system, scanner, printer, fax etc.

TYPICAL WORKING CONDITIONS

Patient-facing

May rotate working in the office and remote/telework.

Indoor Work

15%-20% of travel to other office locations as needed with reimbursement outlined per company policy.

Designated Medical Receptionist float staff will be assigned to multiple designated office locations as applicable.

Operating Computer

Reach Outward

Manual Dexterity

Reach Above Shoulder

Lift/Carry 10 lbs. or less.

Standing

Sitting

OTHER PHYSICAL REQUIREMENTS

Vision

Sense of sound

Sense of touch

Sense of Smell

Ability to wear Personal Protective Equipment (PPE).

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.