Receptionist at Hines – Milano, Lombardia

Who Are We

aparto is an accommodation and student experience provider based in the UK and Ireland, providing amazing experiences in all our communities by investing in our people, our facilities and our brand. It’s a really exciting and inspiring new employment opportunity and the great chance to be part of a unique professional experience at the same time. aparto believes in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents, and our business partners. We aim to provide safe, fun places to live and work.

Role Profile

Based in our first Milan accommodations, the Receptionist is a key role for the success of our residences. You’ll be part brand new aparto Student Housing team. Just as important: you are responsible for every aspect of the aparto guest stay during your shift.

You operate mainly in the reception area where you are open and available with a friendly smile to meet all the needs of students and the questions of new potential guests. This goes way beyond old school reception duties: you and your team members are the aparto’s super-skilled hosts and responsible for the entire aparto guest experience.

• General reception and administration duties (check-in check-out of the students and guests, helping invoicing process supporting Finance team, follow housekeeping activities, collect and manage guests data) working on shifts covering 24/h front desk service

• Parcels and post managements (delivery and pick-up)

• Follow-up quality scores on the main OTAs and receive handle the first complaints reports

• Support students and Universities to handle administrative requests linked to the on-boarding process of the students (Medical Health Care subscription, mandatory documentations such as Fiscal Code and ASL subscription, etc.)

• Helping students to maintain the wellbeing of the community

• Make sure Health & Safety requirements are meet on site

• Answering incoming calls and following-up potential sales

• Undertaking viewings and site inspections of the show flat

• Assisting in writing reports and analysis data (occupancy, leads, …)

• Liaising with head office to confirm number of viewings and bookings
• Forwarding application forms to interested students
• Providing potential students with useful information on the local area
• Daily support for the update of the site Social Medias (Face book- Twitter- Instagram)
• Able to create, organize and manage events on site during the academic year and responsible for the entire aparto guest experience

Person Specifications

• Trustworthy and reliable
• Able to work in shift
• Knowledgeable of issues affecting students
• Able to work on own initiative or as part of a team
• Self-motivated with good communication skills
• Customer-focused and computer literate
• Knowledgeable of issues affecting students and able to communicate with young guests
• Good sales skills
• Sensitive to and understand students ‘needs
• Able to organise and meet deadlines and targets
• Good knowledge in using social medias
• Outgoing with a good sense of humour and the ability to apply common sense
• Previous hospitality / student housing experience in Italy

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.

Closing

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

Visit www.hines.com for more information.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.