Job Title: Receptionist

Location: WILLIAMSON STREET

Department Name: Concierge

Req #: 0000248455

Status: Hourly

Shift: Day

Pay Range: $17.73 - $17.73 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

Provide assistance, guidance and direction to visitors and patients. Ascertain the nature of their business; assist and/or direct visitors and patients to various locations in the hospital when appropriate. Call for an escort when necessary. Receive telegrams, messages, flowers, common newspapers and other items; notify appropriate personnel for pick-up and/or delivery. Verify that the patient has not been discharged. Maintain logs of items received. Maintain files on patient requests for telephone service and/or calls transferred to and from patient rooms. Maintain directory and files on active and discharge patients, their location, patient status and other pertinent information according to the established procedure. Respond to inquiries regarding the patient's condition, perform other related duties as required. Maintain established department policies, procedures, commas objectives, quality assurance, safety and infection control. Assist in care and maintenance of department equipment and supplies. Attend in service and other required meetings. Attend educational programs as directed. Perform other duties as directed by the supervisor.

Qualifications:

Required:

• High School Diploma or equivalent
• Well-developed interpersonal skills with the ability to understand and communicate with people of varying cultures and abilities
• Must be able to work with the public and maintain poise in difficult, confrontational situations
• Filing skills; Good typing and computer skills

Preferred:

• One (1) year Reception or Customer Service-related experience strongly preferred.
• Bilingual a plus

Scheduling Requirements:

• Shift — 7:00am-3:00pm
• Monday – Friday, including every other weekend and holiday
• Full-Time Day

Essential Functions:

• Serves as a resource person for the hospital by providing information in a timely and courteous way
• Greets visitors and imports accurate information regarding services, location, policies, and patients
• Answers the telephone within (3) rings and responds to requests in a timely manner; identifies self and the location the caller has reached, always remembering to ask, “How may I help you?”
• Maintains a professional but caring demeanor when communicating with visitors
• Issues passes to visitors and prepares requests for exceptions to the regular visiting hours' policy.
• Exhibits fairness in distribution of visitor passes tempered with empathy as appropriate
• Makes an effort to remember visitors’ names and any particular situations applying to the patient visiting
• Provides clergy and other pertinent persons with assistance in locating patients
• Establishing a good working relationship with Security in order to maintain a pleasant and dignified environment in the lobby
• Develops a good rapport with nurses and physicians in order to assure lines of communication
• Keeps information files current and orderly at all times
• Is competent in information retrieval from the computer system and instructs other staff members and volunteers in use of the equipment.
• On a daily basis, ensures that patients' mail is sorted and delivered to their rooms or forwarded to their home address if the patient has been discharged.
• Accepts and forwards written messages to patients on a timely basis

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing.

These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.