WSH Management is seeking a highly motivated Resident Manager to oversee the day-to-day operations of a 58-unit LIHTC/PSH community in Santa Ana, CA. This is an excellent opportunity to manage a multi-family community focused on delivering quality housing to residents. The Resident Manager is responsible for the day-to-day management of community policies, payables, and preparing the annual budget. Additionally, ensure the property is rented to the fullest capacity and lost rent is minimized.

Property Manager Job Duties

The Property Manager is primarily responsible for the day to day management of all property operations to include, weekly and monthly reports, consistent implementation of community policies, accounts receivable and payable, and preparing the annual budget. Our Property Managers are organized, detail oriented and possess the ability to manage multiple tasks at a time.

• Ability to understand financial goals, operate asset in owners’ best interest in accordance with policies & procedures.
• Address resident concerns and requests in timely basis to ensure resident satisfaction with management.
• Ensure efficiency of staff through leadership, ongoing training, instruction and counseling as applicable.
• Maintain community appearance and ensure repairs are noted and completed on timely basis.
• Ensure property is rented to fullest capacity and lost rent is minimized.

What we offer:

• Salary: $27.00 to $28.00 per hour
• Medical, Dental, Vision, Life and 401k with employer match
• Paid vacation and 15 paid company holidays
• Full time: 40 hours per week
• Two Bedroom Apartment included to live onsite

Financial

• Demonstrate ability to understand financial goals, operate assets in owners' best interest in accordance with Policies & Procedures Manual.
• Maintain accurate records of all community transactions and submit on a timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).
• Daily review of property Yardi dashboard.
• Review all vacant and available units to ensure timely move-ins.
• Prepare annual budgets and income projections in a timely and accurate manner.
• Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner.
• Generate necessary legal action documents and process in accordance with Landlord/Tenant Laws, Fair Housing Laws, and company guidelines.
• Provide constant vendor/contractor communications concerning scheduling, billings, vendor relations, and certificates of insurance.
• Ensure that invoices are accurately processed for approval and payment by Corporate offices, manage petty cash and all funds.

Leasing

• Ensure property is rented to fullest capacity and lost rent is minimized.
• Utilize the Yardi leasing workflow process from initial contract through approval or denial of tenancy and move-in.
• Utilize marketing strategies to secure prospective residents.
• Confirm that leasing staff techniques are effective in qualifying and securing future residents.
• Confirm that leasing staff gather information about market competition in the area and file.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
• Represent the company in a professional manner at all times.

Administrative

• Prepare and/or implement procedures and systems within company guidelines to ensure orderly and efficient workflow.
• Working knowledge of California landlord/tenant laws and common procedures and notices.
• Confirm all leases and corresponding paperwork are completed and input into software systems accurately and on a timely basis.
• Ensure current resident files are properly maintained and in required order.
• Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
• Ensure compliance with all applicable affordable housing programs.
• Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc., within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).

Resident Retention

• Conduct quarterly Resident Meetings.
• Deal with resident concerns and requests on a timely basis to ensure resident satisfaction with management.
• Participate in resident social service programs and/or coordinate resident activities programs.
• Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
• Ensure distribution of all company or community-issued notices (i.e., bad weather, emergency, etc.).
• Consistently implement policies of the community.
• Daily review of all emails and respond as necessary within 24 hours.

Personnel Management

• Consistently use successful techniques and company directives to screen, hire, orient, and train new personnel.
• Ensure efficiency of staff through ongoing training, instruction, counseling, and leadership.
• Plan weekly/daily brief meetings with staff to review schedules, work order status, and assignments.
• Coordinate maintenance schedule and assignments with Maintenance Supervisor.
• Administer action plans consistently and on a timely basis with performance problems. Document appropriately, communicate situation to supervisor, Human Resources Director, and terminate properly when necessary.
• Provide support to staff to encourage teamwork and lead as an example in creating a harmonious environment.
• Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, online timekeeping, change of status, etc.).

Maintenance

• Maintain community appearance and ensure repairs are noted and completed on a timely basis. This requires regular community inspections and tours.
• Assure quality and quantity of market-ready apartments.
• Ensure that models and market-ready apartments are walked daily and communicate any service-related needs to maintenance.
• Ensure that service request procedures are followed, recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow-up.

Safety

• Learn and ensure compliance with all company, local, state, and federal safety rules.
• Ensure that unsafe conditions are corrected in a timely manner.
• Direct staff to follow a "safety first" principle.

Abilities

• Ability to make decisions, meet targets, and work under pressure.
• Strong command of the English language, including proper grammar, spelling, and sentence structure.
• Thorough understanding of the English language and ability to communicate effectively with others.
• Strong writing and proofreading skills.
• Attention to detail in all aspects of job performance.
• Effectively prioritize multiple projects simultaneously while meeting deadlines.
• Demonstrated managerial and leadership skills.
• Strong communication and negotiating skills; ability to build and maintain strong vendor relationships.
• A sense of urgency, comfort with ambiguity, drive for results, and ability to remain true to the company’s brand and image.
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate course of action.
• Effectively convey ideas, images, and goals to a diverse group of personalities.
• Possess a positive attitude, keep calm, and smile under all circumstances.

Property Manager Qualifications/Preferred Qualifications

While we are proud to offer on-the-job training for all positions, we prefer you to start with the following experience:

• Minimum of 2 years on-site as a Resident Manager; will consider 3 years supervisory experience in a customer service-related business with appropriate certification(s).
• Will consider 3 years of an Assistant Manager to a comparable community, demonstrating key leadership and decision-making roles/duties.
• Affordable Housing experience.
• Preferably Tax-Credit experience.
• Yardi software experience preffered.
• High School Diploma Required. College degree preferred.
• Must possess strong attention to detail and sales ability.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite/Office 365 including Word, Excel, Outlook as well as property management software applications.
• Must possess a valid driver’s license and maintain current auto insurance.
• Candidate will be required to pass a background and drug screening (a conviction will not necessarily disqualify you from employment with WSH Management).

About Us:

Join a Team That Makes a Difference – WSH Management

For over 25 years, WSH Management has been a trusted leader in managing senior and multifamily apartment communities across California. With deep expertise in both affordable and market-rate housing, we proudly manage more than 80 communities and support a team of over 200 dedicated employees — and we’re still growing.

At WSH, we believe that great people make great communities. That’s why we invest in our team through comprehensive training, clear growth opportunities, and a workplace culture built on respect and collaboration. We were honored to receive the 2024 Employee Choice Award, and we’re committed to keeping that momentum going.

If you're passionate about service, teamwork, and personal development — we’d love to welcome you to our team.

WSH Management is proud to be an Equal Opportunity Employer

www.wshmgmt.com