Tenant Experience Agent - Full Time in Richardson, Texas at XPS Solutions

Are you a people person who enjoys problem-solving, fast-paced environments, and meaningful conversations—but could do without the physical grind of retail or property work?

Whether you’ve worked in customer service, call centers, hospitality, or self-storage, you already have what it takes to make a difference here.

At XPS Solutions, we’re hiring Customer Service Representatives to support the self-storage industry—helping people find the right solutions, answer questions, and feel confident in their decisions. All done from our office in Richardson, TX, or your own home office (if qualified).

Why XPS?

For 25 years, XPS Solutions has been the behind-the-scenes support team for thousands of self-storage facilities across the country. We deliver exceptional customer service with an attitude of helpful, friendly, and kind. Every day, we connect people to the help they need—efficiently and with heart.

We believe one simple truth:
Experience Matters.
Theirs. Yours. Ours.

About the Role

As a Tenant Experience Advisor, you’ll serve as the front line for self-storage customers across the U.S.—helping them rent units, make payments, resolve issues, and get support in real time.

Daily responsibilities include:

• Handling up to 90+ inbound calls per shift
• Guiding customers through the rental process
• Taking payments and managing basic account tasks
• Upselling where appropriate
• Supporting customers via Live Chat
• Documenting customer interactions accurately and professionally

What You Bring to the Table

• 6+ months of customer service experience (any industry)
• Strong sales mind & confidence in taking someone from "just calling to get prices", to "yes, I would love to be be your tenant..."
• Self-storage or call center experience is a plus
• Typing speed of 35+ WPM
• Excellent verbal and written communication skills
• Patience, attention to detail, and active listening
• High school diploma or equivalent (Associate’s degree a plus)
• Bilingual is a bonus!

Note: We are hiring for varied shifts, TBD. All times listed are Central Time Zone. Specific shift discussions can occur during the interview process.

• Availability between 8:00 AM - 10:00PM is required.

Training Schedule

• 5-day paid training (no weekends during training!)
• Full-time: 40 hours/week
• Training time TBD; shift availability discussed in interview

Compensation & Benefits

• Semi-monthly pay (15th & last day of the month)
• Monthly bonus pay based on performance
• Vacation and sick time accruals
• Medical, dental, and vision plans
• Urgent care membership
• Company-paid life insurance and LTD
• Voluntary life and short-term disability options
• 401(k) with company match
• TapCheck – access wages between paydays

On-site Benefits

• Office Amenities: Take advantage of our robust break room, communal spaces, and occasional lunches or treats provided by the company.
• Snacks: Our on-site pantry has a wide variety of snacks, ready-to-eat meals, and drinks. Each on-site team member gets a monthly credit to use for the pantry. 
• Team Connection: Daily in-person collaboration fosters stronger relationships and mentorship opportunities.
• Company Culture: Enjoy the energy of a thriving workplace culture—celebrations, recognition events, and spontaneous team moments.
• Access to Resources: Immediate access to support teams, leadership, and onsite tools helps resolve challenges quickly.
• Professional Development: Participate in live training sessions, workshops, and leadership shadowing.
• Immersive Onboarding: Ideal for new team members wanting hands-on training and direct engagement with peers.

Frequently Asked Questions:

Q: Is this a remote role?
A: No, this is 100% on site in Richardson TX.

Q: I’ve never worked in self-storage—can I still apply?
A: Absolutely! If you have strong customer service experience and are tech-comfortable, we’ll teach you the industry. You must be confident in "assuming the sale" as well as "overcoming objections".

Q: What kind of training do you provide?
A: You'll receive five days of hands-on paid training, plus shadowing, mentorship and coaching from your Development Manager.

Q: What are the hours?
A: We offer a variety of schedules. Let's talk about what works best for you.

XPS Solutions, Ltd participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: https://www.e-verify.gov/employees/employee-rights-and-responsibilities