The Dakota County Community Development Agency (CDA) is seeking a Property Manager for the Property Management team which is responsible for property and asset management of CDA-owned housing (public, senior, and workforce) including maintaining high occupancy, lease compliance monitoring, evictions, financial monitoring and budgeting, coordination of property maintenance, customer service, etc. Supervises resident Site Attendants. Assists the Director and Assistant Director with special projects.

Recruitment Type: This position is open until Friday, May 23, 2025 at 4:30 p.m.
Hiring Range: $37.97 - $47.46 (Depending on qualifications and years of service)
Benefit package includes: Medical, dental, vision, short-term and long-term disability, life insurance, retirement, paid holidays, and paid time off.

The Dakota County CDA is a leader in affordable housing and community development programs. The agency owns and manages over 2,900 units of affordable housing located throughout the county and additionally administers the fourth largest Housing Choice Voucher (rent assistance) program in the state. There are six departments at the CDA: Administration, Community & Economic Development, Finance, Housing Assistance, Housing Development and Property Management. The CDA employs 146 staff who oversee local, state, and federal programs serving Dakota County. For more information about the CDA, visit www.dakotacda.org

Conduct lease-up and move-out activities to meet department goal of at least 98% occupancy in all CDA units.

• Contact applicant to schedule appointment to view available unit.
• Explain all program information, regulations, and eligibility criteria.
• Coordinate lease-up and move in with all appropriate parties.
• Instruct tenant in proper procedure in completing all CDA required forms (i.e. move in inspection forms, Community Service, etc).
• Advise resident on all lease and program occupancy requirements, including proper lease termination procedures.
• Sign and obtain all necessary new-lease holders signatures.
• Process unit transfers and lease terminations.
• Coordinate smooth move-in process for new construction including scheduling, securing alternate lodging as necessary, etc.
• Review completed applications to evaluate each resident’s continued occupancy eligibility, basing judgment on rent payment records, care of property, letters regarding lease non-compliance issues, etc.
• Ensure third party verifications are received in a timely manner and follow up as deemed necessary.
• Communicate vacate notices to support staff.
• Assure unit is ready for move-out contract work.
• Perform move-out inspection (coordinate with resident, if requested).
• Create vacant unit work authorization and vacant unit work order prep list.
• Complete security deposit disposition paperwork.

Monitor lease compliance of all residents.

• Conduct annual housekeeping inspections and follow-up inspections.
• Assess the need for interim rent changes in accordance with program regulations.
• Determine when change in existing residents’ circumstances requires a unit transfer.
• Monitor program compliance by residents on an on-going basis; document all cases of resident non-compliance and eviction warnings in writing.
• Investigate all reports of suspected program abuse.
• Inform residents of reported violations and enforce correction/compliance.
• If a decision is to terminate tenancy, issue notice to vacate, along with right to an Informal Hearing, if applicable.
• Prepare a case history for further investigation when fraud or program abuse is suspected.
• Participate, as necessary, in any resulting investigation and resolution of the case of suspected fraud/abuse, including those referred by the HUD/IRS Income Discrepancy Program.
• Handle any disputes or complaints from residents on results of the Security Deposit dispositions, explaining the charges and resolving the issue. Prepare and present material to conciliation court, if necessary.
• Handle and resolve disputes or issues from vacated residents; explain results of disposition.
• Develop cooperative relationships with police departments to maintain crime prevention strategies; obtain copies of any police reports regarding CDA units, analyze findings and follow-up as necessary.
• Decide whether to evict resident or deny lease renewal as appropriate, in all cases of unpaid rent and other charges, and other serious and repeated lease violations in accordance with the specific lease, program regulations and policy, and state law.
• Obtain concurrence of Director of Property Management, as necessary. Serve as CDA Property Management representative in Property Management landlord/resident legal issues and represent the CDA in court. Assist the CDA designated attorney when necessary.

Coordinate maintenance and inspection activities for CDA properties.

• Coordinate outstanding contractor and/or maintenance issues with maintenance staff, caretakers, and residents.
• Coordinate service set-up and repairs for new construction in collaboration with Housing Development staff.
• Ensure maintenance is notified of all lease terminations.
• Follow-up on resident complaints concerning maintenance issues with appropriate personnel.
• Routinely inspect physical condition of properties (interior and exterior).
• Coordinate and assist with city licensing inspections, program inspections and required follow-up.
• Be “on-call” after hours on a rotating weekly 24-hour basis (as assigned) to respond to emergency maintenance calls and provide management assistance when needed.
• Contract with professionals for maintenance and mechanical services as budgeted when necessary.
• Monitor building services in accordance with CDA policies, such as housekeeping services, window washing, trash hauling, etc.
• Advise Maintenance Manager of maintenance needs and assist Maintenance Manager with prioritizing of workloads, as necessary.
• Advise Maintenance Manager of performance concerns with Maintenance staff.

Supervise resident Site Attendants.

• Review and assist in revisions to Site Attendant job descriptions.
• Assist in process for interviewing and hiring staff.
• Train staff in department/agency procedures.
• Review and approve, flex leave requests and timesheets; authorize overtime within budget limits.
• Approve mileage claims and budgeted purchases.
• Conduct performance evaluations and grant/deny merit increases; recommend disciplinary actions.
• Advise Assistant Director of Property Management of performance concerns with Site Attendants.
• Advise Assistant Director of Property Management in determining staffing and training needs.
• Review employee work schedules and monitor compliance with work schedules.
• Confer with staff regarding workload status. Assess and adjust staff work caseloads as necessary.
• Ensure strict compliance to health and safety issues.

Assist Director and Assistant Director of Property Management with special projects.

• Complete required program compliance and CDA reports.
• Perform back up duties for other Property Managers (as assigned).
• Present to groups regarding CDA programs.

Develop direct operating expense budgets for assigned properties and monitor their financial performance.

• Review expenses for the past and current fiscal years; project anticipated expenses for the upcoming year and prioritize property needs against forecasted revenue.
• Review and approve invoices for direct expenditures; determine appropriate codes/accounts to which these costs are to be charged.
• Review monthly financial statements against approved expenses; alert Director of Property Management and other necessary staff if expenses will exceed budget and assist with preparation of budget amendments as needed.
• Work with Housing Development department on determining Capital Improvement needs.

Act as a positive representative of the CDA and provide high levels of customer service to residents and community partners.

• Represent the agency at Property Management functions and resident meetings.
• Prepare written correspondence to residents on program policies and procedures.
• Refer residents to other service agencies for assistance.
• Hold regular weekly office hours at senior buildings.
• Mediate and resolve conflicts between residents and resident/adjacent homeowners.
• Undertake initiatives to enhance safety for residents; conduct safety drills.
• participate in the Crime Free Multi-Housing program and apartment owners and managers coalition meetings.
• Coordinate services provided by outside organizations, including the CAP Agency and its Senior Nutrition Program staff.

• Promote a positive image of the CDA to residents.
• Develop and maintain a good working relationship with CDA employees, local police departments, vendors and contractors working with the CDA.
• Handle calls or meetings with irate parties in a professional manner to diffuse the issue/conflict.
• Abide by all CDA Board approved policies, policies prohibiting discrimination and harassment, executive communications, administrative procedures, and safety procedures established by the CDA.

Minimum required:

• A minimum of five (5) years related education and/or experience.
• Property Management Certification or the ability to obtain certification within one (1) year of appointment.
• A valid driver’s license.

Knowledge of:

• Personnel development, direction supervision, administrative practices, and procedures.
• Federal regulations, affordable housing, i.e. Low Rent Public Housing and Section 42 Tax Credit Housing.
• Minnesota Landlord/Tenant Statutes.
• Public Relations, marketing, and leasing.
• Property/facility maintenance and management.
• Personal computers and related property management software.

Ability to:

• Ability to treat residents courteously, respond to resident/vendor requests in a timely manner, seek feedback from residents to monitor their satisfaction, consider interests of the resident when making decision. Proactively identify residents needs, takes responsibility to resolve complaints, and create strategies to help the organization serve customers more effectively.
• Testify in landlord/tenant court cases.
• Motivate teamwork, negotiate, mediate, and resolve conflicts in a highly professional manner.
• Respect privacy and confidentiality of clients.
• Work with diverse groups of individuals.
• Work independently, and initiate and complete work projects.
• Make sound judgments and risk assessments regarding client eligibility and lease compliance.
• Communicate effectively orally and in writing to groups and individuals.

ESSENTIAL PHYSICAL REQUIREMENTS

• Ability to sit/stand a large portion of the day at a desk or workstation.
• Ability to read, type, write and handle small objects or tools.
• Ability to speak clearly and listen attentively during meetings, phone calls, and other interactions.
• Walking and standing is required, such as moving between different office buildings or attending meetings.
• Occasionally lifting and carrying light objects, such as files, documents, or office supplies. W

WORKING CONDITIONS

Assigned tasks may be carried out while seated at a desk in an office environment. Frequent meetings occur with tenants and contractors outside the office at various properties/locations throughout the workday.

Dakota County Community Development Agency is an equal opportunity employer and will not discriminate on the basis of race, color, creed, age, religion, national origin, marital status, disability, sex, sexual orientation, familial status, status with regard to public assistance, local human rights commission activity or any other basis protected by law.

Dakota County Community Development Agency accommodates qualified persons with disabilities in various aspects of employment, including the application process. If you believe you need a reasonable accommodation to complete the application process, please contact Human Resources at 651-675-4431.

Applicant Data Practices Advisory

According to Minn. Stat. § 13.04, Dakota County Community Development Agency (CDA) must advise you of the following.

Purpose and intended use of the data:

The CDA collects this information for recruitment purposes. Your data will be used to screen and select applicants for employment. In the event you are selected for hire, your data will be used to perform a criminal background check through a trusted third party agency, which may include the Bureau of Criminal Apprehension. Consultant, CDA and/or officials involved in the hiring process will have access to the data provided. Data may be shared upon court order or provided to the state or legislative auditor, upon request.

Whether you may refuse or are legally required to supply this data:

Application for employment as well as supplying any data in application for employment is voluntary.

Consequences arising from supplying or refusing to supply this data:

We take pride in hiring the best candidates, but we can’t do this without a complete application. Filling out the application is voluntary, and the more complete the application, the better your chances of conveying to the CDA you are the best candidate for the job. Except for explicitly optional requested information, refusal to provide a complete application may result in disqualification from consideration for a position.