Summary:

Greet and accommodate members and their guests and maintain the front desk appropriate with Ocean Reef Club standards.

Essential Duties and Responsibilities:

In addition to the following duties and responsibilities, other duties may be assigned:

• Greeting members/guests and assisting them in making their visit pleasurable and fulfilling within the Ocean Reef Center guidelines
• Maintaining overall tidiness of the facility.
• Manages a multi-line phone system maintaining pleasant phone etiquette at all times.
• Assist member scheduling, booking and collection of fees. Maintaining inventory as needed.
• Conduct operations according to the ORC Promises and standards.
• Offering member tours, discussing and providing information of all MFC programs and services.
• Making copies of correspondence and other records. Keeping updated information on members.
• Provide support to the Fitness Café when needed.
• Handling retail sales and returns.
• Assisting members in working audiovisual and exercise equipment.
• Keeping towels stocked in both men and women locker rooms. Maintaining a relationship with housekeeping, making sure amenities are stocked.
• Submitting engineering work orders as needed.
• Making sure files are updated and members are in computer correctly.
• Performs opening and closing procedures according to ORC standards.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• He or She must possess great bed-side manner, proper hygiene and portray the confidence, knowledge, patience and positive mental attitude that it takes to be a receptionist.

• He or She should understand MFC objectives and have the potential to help clients and members achieve their goals.
• He or She should have the general knowledge in computer data input necessary to check-in, charge, schedule and book member related services.
• Basic knowledge of e-mail, Word, Excel and Windows

Education and/or Experience:

• High school diploma required.
• Front desk, fitness and retail experience a plus.

Language:

Must be able to comprehend the English language in order to communicate with co-workers and fully understand job assignments.

Certificates, Licenses, Regirations:

CPR/First Aid (certified or willing to became certified)

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include:

· Must be able to carry up to 45 pounds

· Must be able to stand for long periods of time

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Be a team player and provide lateral service.

· Follow Ocean Reef Club Associate Handbook and Quality Job Standards.

· Be able to endure outside weather conditions; heat, rain, cold, and at times high winds.

· Be willing and able to work when needed, including weekends & holidays.

Attendance, Appearance and Conduct:

Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry and report deadlines, associate may be required to work varying schedules to meet the business needs of the Club and report deadlines.

Proper grooming is required by all associates and is described in detail in the Associates Handbook. Associates should review this policy and make sure that at all times they present themselves for shifts looking clean, neat and professional.

As a condition of employment, all associates agree to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of Club facilities. Associates who violate Club rules and regulations will be subject to disciplinary action, up to and including termination of employment. If you have any questions or doubts you should seek clarification from your supervisor.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, change is workload, rush jobs or technological developments) dictate.