Personal Service Managers jobs

Position Description: The Mission of the Managing Director is to increase funeral home net revenue every yearcombination of increasing call volumes and ARPC of the funeral home.

The Managing Director will be responsible for leading funeral home and crematory operationsdriving growth in case volume, revenue and profitability by ensuring that the business has the best people in the market.

ESSENTIAL FUNCTIONS

Create a sense of ownership in the business and pride in the team, manage costs in a disciplined manner and encourage profitable case volume growth.
Develop and execute business strategies to achieve short and long-term goals.
Identify and retain the best people in the market to profitably improve the performance of the business by increasing call volume (number of families served) and revenue growth over time.
Develop a strong, trusting, and reliable team.
Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective team, in order to increase team member engagement and minimize turnover.
Discipline team members as necessary. Collaborates with Human Resources throughout discipline, development and termination process.
Manage the day-to-day activities ensuring on-time services that exceed client family expectations. Remove barriers, encourage ideas, and identify improvements. Resolve problems, provide resolution guidance to supervisors and empower accountability throughout the team. Assure the homes operating practices comply with applicable federal and state regulations.
Responsible for establishing goals and priorities for the home. Develop, communicate, and monitor goals, priorities, processes and procedures. Manage frontline supervisors responsibilities, expectations, and accountabilities. Effectively present and communicate strategies, values, and goals to the team.
Ability to perform all functions of the funeral director as needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED SKILLS/ABILITIES

Ability to manage distressing and stressful situations with sensitivity and care.
Professional communication skills.
Excellent written communication skills.
Excellent interpersonal and customer service skills.
Thorough understanding of methods for comforting people during grief.
Thorough understanding of laws related to funerals and funeral arrangements.
Ability to promptly and accurately execute required legal paperwork.
Ability to perform mortuary services.
Detail-oriented and extremely organized.

MINIMUM REQUIREMENTS

Associates or Bachelors degree in mortuary science.
At least seven (7) years industry experience in applicable discipline with progressively increased responsibilities. Funeral Home Management must have knowledge of industry competitive pricing, demographic patterns, and market competition.
At least two (2) years experience managing people and effectively managing expense control required.
Knowledgeable in Financial and Business acumen.
Licensed as a funeral director (or able to become licensed in the state where the funeral home operates).
Experience in developing and implementing strategic and business plans.
Proficient in Microsoft Office.
Proficient or willing to become proficient in Crakn and NetSuite.

PHYSICAL DEMANDS AND WORKING CONDITIONS

Environment: Work may be performed both indoors and outdoors regardless of weather conditions; may have exposure to various chemicals, fluids and equipment.
Attire: Business attire is required. Personal safety equipment or appropriate attire may be required for mortuary services or crematory environment.
Physical Demands: Sitting continuously for multiple hours or standing continuously for multiple hours. Manual dexterity to operate standardized office equipment, telephone, calculator, copier, and computer. Ability to lift up to 50lbs to assist with moving bodies
Extenuating Schedule: Typically required to work several evenings or weekends each month
Travel: Limited local travel

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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