Job Summary:

The Wellness Coach drives member retention and health engagement by delivering new member uFit orientations, providing fitness floor support, and building authentic relationships. This position maintains a clean, safe exercise environment and collaborates with membership staff to support new member wellness journeys in alignment with YMCA values

Supervisory Responsibilities:

• None.

Duties & Responsibilities:

Service Skills:

• Perform new member uFit sessions in accordance with YMCA of Northwest North Carolina protocol. This could include instructing members in training procedures and exercise techniques.
• Provide individual supervision and encouragement during new members’ uFit sessions.
• Track new members in their wellness program and schedule follow up appointments.
• Assist all members on equipment, answering questions and demonstrating proper use.
• Ensure health / medical consent form is properly completed prior to a scheduled appointment; ask member about any health concerns as they may be related to exercise program recommendations.
• Remain alert to the overall activity in the wellness center, enforcing wellness center policies and guidelines.
• Maintain a clean and safe exercise environment. This can include eliminating floor clutter, wiping down equipment and organizing weights to reduce potential hazards.
• Report equipment problems to Wellness Director and place “out of service” signs according to YMCA of Northwest North Carolina protocol.
• Know and follow YMCA of Northwest North Carolina and facility-specific risk management and emergency procedures.
• Refrain from endorsing or encouraging unproven “fad” regimens; refrain from diagnosing injuries, offering medical advice and dispensing or endorsing any and all commercial health products, especially nutritional supplements, vitamins, performance enhancing substances and pain relievers.
• Communicate daily with Member Experience Representative regarding new member uFit appointments; schedule new member uFit appointments and determine next steps to reschedule missed appointments.

Member Engagement Skills:

• Understand how the Wellness Department partners with the Membership Department to offer a safe and seamless connection to new members.
• Motivate and educate members in leading healthy lifestyles; develop wellness plans for various fitness levels and populations.
• Build authentic personal relationships with members, volunteers and co-workers; help members and volunteers connect with one another and the YMCA.
• Be readily available to assist members and answer questions.
• Listen actively and respond to members in a professional, timely manner. Address concerns and complaints quickly and effectively.
• Be knowledgeable about all program areas and share information with members.
• Take professional initiative to promote programs, personal training, boot camps, classes and clinics during encounters with members.
• Demonstrate effectiveness in team building.
• Show understanding of individual and group dynamics.
• Encourages everyone to be a full participant in the activity.
• Displays ease and comfort with people of different backgrounds and abilities.
• Seeks out and includes others in order to gather their points of view.
• Able to articulate the role and importance of volunteers and be informed about volunteer opportunities.
• Provide members with opportunities to increase their involvement with the Y, moving them from casual to connected to committed relationships.
• Incorporate YMCA values of caring, honesty, respect, responsibility and faith into all aspects of the position to ensure YMCA values are integrated into our culture and programs.

Self-Development Skills:

• Demonstrate an active interest in enhancing current skills and learning new ones.
• Take advantage of multiple learning resources (classes, books, mentors, professional interest groups, formal education, etc.).
• Maintain accreditations and certifications, if applicable.
• Keep apprised of developments and advances in the wellness field.
• Keep apprised of developments within the YMCA by attending meetings, workshops and reading relevant communications.

Knowledge, Skills & Abilities:

• Working knowledge of exercise techniques, wellness program planning, and proper fitness equipment operation across diverse populations and physical capabilities.
• Exceptional customer service, active listening, and interpersonal skills to engage diverse members, build rapport, and handle member feedback professionally.
• High school diploma or general education degree (GED) required; college degree preferred (exercise science, physical education, exercise psychology or related field); or one to three months related experience and/or training; or equivalent combination of education and experience
• Computer skills and the ability to learn appropriate computer programs related to the position
• Excellent customer service skills
• Strong member engagement skills; outgoing personality and a desire to be helpful to others
• Current certification in CPR/First Aid/AED/Oxygen administration or obtain certification within 30 days of hire
• Other YMCA-required training and certifications, as applicable

Physical Requirements:

• Frequently required to stand and walk across the wellness center floor for the majority of a shift, with frequent pushing, pulling, balancing, bending, twisting, squatting, and kneeling.
• Exercises physical agility to adjust machinery and set up training gear; frequently lifts objects up to 20 pounds and occasionally lifts or moves equipment/weights weighing up to 50 pounds.
• Continuous visual and auditory acuity required to monitor member movement, detect improper equipment use, observe physical distress, and respond swiftly to emergencies.
• Primary operations occur in an indoor wellness center setting with moving machinery parts, occasional exposure to cleaning chemicals, and occasional outdoor activity. Requires schedule flexibility based on branch needs.

Child Abuse Prevention and Reporting

At our Association, safeguarding children is everyone's responsibility, regardless of role or position. All employees are strictly required to maintain awareness of our abuse prevention and reporting policies. You must take immediate, appropriate action in accordance with our protocols and legal mandates if any standard of safety is compromised or if abuse is suspected.

An Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. Employment-related decisions are based on job-related qualifications, merit, business needs, and other lawful criteria.

Mission: “Helping all people reach their God-given potential in spirit, mind, and body.”