POSITION SUMMARY

Under the direct supervision of the Health & Wellness Director/Wellness Coordinator and in harmony with the Christian values and purpose of this Association and in accordance with the policies of the Association, the incumbent will be directly responsible and accountable for the monitoring and instruction of members on exercise equipment.

ESSENTIAL FUNCTIONS

• MODEL THE YMCA CORE VALUES: CARING, HONESTY, RESPECT & RESPONSIBILITY
• PROVIDE COURTEOUS, PROMPT AND SINCERE ATTENTION TO MEMBERS AND STAFF
• MAINTAIN APPROPRIATE RELATIONSHIPS WITH MEMBERS AND OTHER STAFF
• COMMUNICATE AND ENFORCE POLICIES AND GUIDELINES FOR THE EQUIPMENTAREA
• CONDUCT WELLNESS EVALUATION AND PROGRAM RECOMMENDATIONS FOR NEW MEMBERS
• Participate in delivery of services to members to ensure excellence.
• Create a positive environment where everyone feels welcome, and encourage and motivate others to become more involved in the Y.
• Responsible for wellness center floor equipment maintenance, repair, and cleanliness
• He or she emphasizes customer service, facility cleanliness, dress code, abiding by and enforcing all facility policy and procedures, and upholding the highest standards of performance to promote the Y’s culture of honesty, professionalism and genuine concern.
• Aggressively covers the floor during assigned shift.
• Consistently approach members while exercising, review and update their fitness goals to ensure they are making improvements in their fitness routine.
• Ensures that all staff actively (including self) cleans fitness room
• Document any accidents/injuries/incidents
• Record daily use statistics
• Assist Wellness Director, and coordinators with all projects, health promotions, and YMCA national or branch programs, and all annual campaign promotions.
• Work closely with Wellness Director to provide a premier member experience
• Offer creative ideas and changes to the Wellness Director to constantly monitor and improve the YMCA Wellness program
• Attend all required training and meetings; keep all certifications current
• Volunteer time is required for special events to include the YMCA
• (Healthy Kids Day, Annual Campaign events, etc.)

JOB REQUIREMENTS

• CPR/AED certification and other specific training that may be required from time to time at the discretion senior management.
• Must demonstrate a personal commitment to the mission of the YMCA.
• Must set the example for others to follow.
• Good communication skills (written and verbal) are essential, along with a demonstrated ability to work effectively with people as part of a team.
• Ability to work with older adults
• Ability to provide excellent customer service
• This position requires good organizational skills, strong human relation skills, ability to adapt to a changing environment, and knowledge of the YMCA operational procedures and programs.
• Must be able to promote the programs and services of the YMCA, a working knowledge of operating computers, and exhibit good health habits.
• Must have the ability to establish and maintain harmonious relationships with members, staff, and volunteers is essential

YMCA COMPETENCIES (LEADER):

• Mission and Community Oriented: Accepts and demonstrates YMCA values. Works effectively with people of different backgrounds, abilities, opinions and perceptions. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them.
• People Oriented: Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.
• Results Oriented: Strives to meet or exceed goals and deliver a high-value experience for members. Embraces new approaches and discovers ideas to create a better member experience. Makes sound judgments, and transfers learning from one situation to another. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Supports fundraising. Follows budgeting policies and procedures, and reports all financial irregularities immediately.
• Personal Development Oriented: Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process.

DISCLAIMERS

• Must complete successful criminal background check and drug screen.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA promotes an equal employment opportunity work place which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or these job duties.
• This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.