General Job Brief

Under the direct supervision of the COO, the Funeral Home Manager is responsible for day-to-day operations of the funeral home. The Funeral Home Manager supervises the Funeral Associates and Funeral Director/Embalmers; oversees the scheduling of burials and funerals, monitors all funeral home at-need contracts, and works with leadership to develop on-going training for staff.

Typical Duties (The following duties are those typically required to do the job but are not intended to include all duties that comprise the job content. Typical duties are intended to illustrate the diverse and various levels of difficulty of the job.)

• Service and Attitude: It is expected that each employee of DOPCCFH will provide a professional approach and decorum with customers and fellow staff members.
• Oversee day-to-day operation of the funeral home.
• Set goals and work effectively toward them.
• Assist with recruiting, hiring and training of facility employees with input from appropriate Executive Team members.
• Evaluate employees’ performance and goals.
• Communicate all existing and new policies of DOPCCFH.
• Maintains compliance with all local, state and federal laws relating to the handling of human remains.
• Maintain all on-going and monthly mortuary reports as required.
• Compliment corporate promotions and community relation efforts by visiting funeral homes, hospitals, hospice facilities, and parishes in service area. Maintain a written log of these contacts.
• Participate in Management Team meetings when required.
• Provide and present a General Price List to inquiring parties as well as all service options.
• Responsible for OSHA compliance of the funeral home staff and facilities.
• Monitors all at-need funeral contracts and folders to assure compliance with the Arizona State Board of Funeral Directors & Embalmers and the Federal Trade Commission.
• Take first calls, make transfers and work in the preparation room.
• Prepare funeral service arrangements including completing all required documents.
• Maintains highest standards of ethics, morality, and confidentiality at all times.

Other Duties and Responsibilities

Collaboration, confidentiality, and integrity are critical to success in this role. Effectively communicate any concerns or suggestions to the appropriate Executive Team member. Completing other duties and tasks with utmost integrity and professionalism, as directed by the COO, or their representative and not necessarily mentioned in this description, will be expected.

Minimum Qualifications (Classification is typically expected to possess.)

Possess required state education and license requirements for Arizona licensed Funeral Director and Embalmer or Bachelor’s Degree from an accredited institution with five years of funeral industry experience. Practicing Roman Catholic desired.

Ability and Skills (Classification is typically expected to possess or show potential of satisfactory development when placed in the job.)

• Demonstrated leadership skills.
• Must be emotionally able to deal with death, grief, and stress.
• Must exhibit excellent oral and written communication and interpersonal skills.
• Thorough understanding of funeral regulations and laws.
• Ability to dress professionally (in suits / dresses or other appropriate attire).
• Ability to work under pressure, take initiative, be creative and anticipate solutions to problems; exercise good judgment in emergency situations and when working with varied personalities and cultures; must be able to work with frequent interruptions.
• Ability to wear protective gear as required by OSHA.
• Ability to work with toxic chemicals including formaldehyde, solvents, and bodily fluids.
• Ability to embalm and prepare the body for presentation.
• Ability to make funeral arrangements with families and follow through with funeral services.
• Ability to work outdoors in all weather conditions.
• Ability to stand up to two hours at a time, drive up to four hours straight, lift up to 50 pounds from ground level to hip, lift overhead up to 10 pounds, and push and pull up to 190lbs.
• Must have a valid Arizona driver’s license with an insurable driving record.