As an Sr. Enterprise Account Manager-Post Sales, you will play a crucial role in ensuring the success and satisfaction of our valued customers. We are looking for someone who can excel in the following areas:
Customer Engagement and Success Metrics:

Provide exceptional support to assigned customer accounts, ensuring they achieve their desired success metrics and ROI.Foster proactive and consistent client engagement, building strong relationships with customers.Utilize a data-driven approach to secure account health and customer success

Renewal Management:

Take the lead in managing the renewal process for existing accounts, identifying and addressing potential obstacles to ensure smooth and timely renewals.Collaborate with internal teams to gather insights and strategize renewal plans.Upsell new product to existing customers to drive revenue growth

Customer Lifecycle Management:

Track and document important customer lifecycle details, including opportunities and post-sales information, within hireEZ's company CRM (SFDC).Keep a close eye on key customer milestones, ensuring a seamless onboarding process and continuous user training throughout the lifecycle.

Cross functional Collaboration

Collaborating with cross-functional teams, including sales, marketing, customer enablement, and product development, to drive customer success and growth initiatives

Qualifications:

Minimum 4+ years of experience in a post-sale account manager or customer success role in the SaaS industry with renewal ownership experience.Strong customer engagement and client relationship-building skills to cultivate relationships with key stakeholdersDemonstrated ability to work both independently and collaboratively in a team-oriented environment.Proficiency in customer success practices, customer onboarding and enablement process , renewal negotiations, user experience, virtual user training, and customer ticket management.Data analytics and reporting skill to translate business priorities and opportunities for the client with leveraging hireEZ & the right solution to maximize ROI Capable of organizational and time management skills to handle multiple responsibilities effectively Familiarity but not limited to using Jira, Gong, and Salesforce and their applications for customer success management.

Preferred Qualifications

Experience in staffing agency with account management experience is highly desirablebackground in recruiting, talent acquisition, or HR Tech space.Bachelor's degree

BenefitsAs a pioneer in the talent acquisition industry, we truly understand what it takes to make our team happy! Join us and you will have a great time working alongside amazing people.

Get ready to make an impact! Work alongside talented professionals passionate about our productCompetitive compensation package including equityComprehensive medical, dental, and life insurance with 100% standard coverage and 80% for your dependents401k planGenerous PTOFun company events, outings, and parties (in-person and virtual)

Equal Employment Opportunity & Privacy NoticeEqual Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.
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Accommodations for Applicants with Disabilities: if you need a reasonable accommodation for any part of the application process, please contact us at recruiting@hireez.com.