Position Summary

The Medical Assistant works under the direction of Prisma Community Care health care providers and reports directly to the Director of Clinic Operations. The Medical Assistant will perform various clinical and administrative tasks within the scope of their certificate/diploma.

The Medical Assistant supports the Prisma Community Care mission of providing affirming and inclusive services to promote well-being and advance health equity for diverse communities and all those seeking compassionate care - especially people of color, 2SLGBTQIA+ and Queer individuals, and those affected by HIV.

Essential Functions

Responsibilities include, but are not limited to:

• Work with various healthcare and support staff to assure smooth and efficient patient flow and clinical operations including patient scheduling, inventory maintenance, prescription and lab processing, lab draws, assisting with procedures, and preparing/administering medications and injections via multiple routes for various treatment purposes.
• Foster client-focused care such as obtaining, communicating, and recording patient related information including vital signs, drug allergies, medications, medical histories, and reason for visit in Electronic Health Records (EHR, eClinicalWorks) in a timely manner.
• Perform phlebotomy procedures and manage specimens including labeling, requisition completion, transport to laboratories, and log maintenance.
• Provide HIV and STI education services to individuals at high-risk for HIV infection. Facilitate and process blood (finger stick and venipuncture) specimens and prepare specimens for laboratory processing. Provide HIV test results to clients.
• Perform miscellaneous job-related duties as assigned including, but not limited to, processing referrals, medical records reconciliation, completing prior authorizations, triaging phone calls, and scanning/uploading documents into patient charts.
• Medical Assistants will be expected to cross-train in front office duties to ensure coverage in the event operations require them to float to assist with coverage.

We've got great benefits:

• 200 hours of PTO per year
• Up to 13 paid holidays per year
• Medical, dental, and vision insurance
• Basic life, short-term, and long-term disability insurance paid by Prisma Community Care
• Employee Assistance Plan (EAP)
• Retirement savings

Minimum Qualifications

• High School diploma or GED.
• Graduation and certificate of completion or diploma from an approved and accredited (CAAHEP or ABHES) medical assisting training program.
• Must be professional, flexible, caring, and compassionate while exhibiting a congenial and sensitive attitude toward patients.
• Excellent computer skills with proficiency in Microsoft Office (Word, Excel, Power Point, Outlook) and EHR software.
• Highly organized, detail-oriented self-starter with excellent problem-solving skills.
• Possess the ability to assess organizational needs and establish priorities while maintaining a positive attitude.
• Strong interpersonal skills in dealing with a variety of people and proven ability to work independently while collaborating with others.
• Demonstrated ability to establish rapport and maintain effective communication with culturally diverse populations from a wide range of life circumstances and backgrounds.
• All organization employees must be able to work effectively in a mission-driven organization whose clients and staff exhibit significant diversity with respect to race, ethnicity, sex, gender identity, sexual orientation, socio-economic status, nationality, and religion.

Preferred Qualifications

• 1+ year of Medical Assistant experience.
• Experience working in eClinicalWorks.
• Bilingual in Spanish and English.

Environmental Factors and Conditions/Physical Requirements

• Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
• Office environment, exposure to computer screens for lengthy periods of time.
• Travel outside of the Phoenix region approximately 10% of the time.

Compliance Requirements

• Currently have, or be able to obtain within 90 days of employment, a valid Fingerprint Clearance Card
• Currently have, or are able to obtain within 30 days of employment, a clear TB test
• Currently have, or are able to obtain within 30 days of employment, a current flu vaccination
• Currently have, or are able to initiate within 30 days of employment, a Hepatitis-B primary vaccination series
• Currently have, or are able to obtain within 30 days of employment, a CPR certification

Equal Employment Opportunity

Prisma Community Care is an equal opportunity employer, and we value a healthy work environment free from harassment and discrimination based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or genetic information.

Send reasonable accommodation requests for medical or religious needs to Human Resources at hr@prismacare.org. Reasonable accommodations to allow the employee to carry out position duties will be discussed interactively with the employee based on their specific circumstances and the essential job functions of the position.