Operations Assistant - Home Health Agency in Chantilly, Virginia at Five Star Home Health Care

Job Type

• Full-time M-F 9-5 with benefits
• 100% in-person at our Chantilly headquarters (no remote option available)

We are a locally owned and operated home health agency with more than 20 years of experience. We are looking for an organized, responsive professional who combines strong administrative skills with basic clinical knowledge and home health experience.

This is more than a traditional receptionist role. As a first point of contact for patients, caregivers, clinicians, physician offices and other healthcare partners, you need to be comfortable with medical terminology, home health workflows, and clinical communications.

We believe people should be able to reach a real person when they need us and avoid "taking messages." Incoming calls are answered and actioned live, so this position is ideal for someone who can quickly understand the reason for a call, determine what needs to happen next, and make sure it gets to the right person.

• Answer and manage incoming calls/chats from patients, caregivers, clinicians, physician offices, and healthcare partners
• Understand the nature of clinical and operational calls and route or escalate them appropriately
• Communicate effectively using basic medical and home health terminology
• Support day-to-day home health office and clinical operations
• Assist with administrative and clerical tasks related to patient care and office operations
• Manage incoming documents, faxes, mail, and packages
• Maintain organized records and information
• Handle multiple calls and priorities while ensuring requests are followed through
• Provide responsive, professional service to patients, families, employees, and healthcare partners

• Previous home health experience required
• Working knowledge of basic medical terminology
• Familiarity with home health operations, including communication with clinicians, physician offices, patients and caregivers
• Able to understand the urgency and purpose of incoming calls and determine the appropriate next step
• Highly organized and detail-oriented
• Strong verbal and written communication skills
• Comfortable working in a busy environment with multiple priorities
• Able to take ownership of requests rather than simply transferring calls