ABOUT THE ROLE:

The Patient Access Center Specialist will provide clerical and administrative support to ensure patients are scheduled, registered and ready to receive the care they need in a friendly, timely manner.

FUNCTIONS OF THE POSITION:

• Answers phone calls with excellent customer service skills.
• Schedules patients within the algorithm designed, and utilizes the nurse triage when necessary.
• Properly scans all appropriate paperwork into the Electronic Medical Record (EMR).
• Works closely with each practice to ensure all data items are accessible and in the correct standard EMR location
• Provides directory information to internal and external inquirers.
• Acts in a professional manner at all times.
• Knowledgeable of all departments and services available in the facility.
• Perform other duties as required.

KNOWLEDGE, EDUCATION & SKILLS REQUIRED:

• High School diploma required or equivalent; college degree preferred or equivalent education and experience
• Microsoft Office & Electronic Health Record Skills
• Minimum of one years experience in a healthcare setting
• Ability to learn new skills and adapt to change quickly.
• Reports to work on time and as scheduled
• Completes work in accordance with productivity metrics.
• Must be able to provide information regarding office policy and procedure.
• Must be able to manage emergency situations in a calm manner.
• Must have strong decision-making skills.
• Must be able to interpret instructions and prepare records.
• Maintains patient confidentiality.