Job Title: Access Associate

Location: Ambulatory Care Center

Department Name: ACC - Physical Therapy

Req #: 0000233304

Status: Hourly

Shift: Day

Pay Range: $20.60 - $25.84 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The receptionist greets each patient and family members upon arrival at the Center. Registers the patient, issues the registration face sheet, history form and patient bill of rights. Make corrections to patient data (procedure, insurance or referring physician). Alerts the staff that patient has arrived. Assumes responsibility for all activities pertaining to the reception area. Is responsible for answering phones, taking messages and directing phone inquiries to the proper person/place. Performs clerical duties without requiring constant supervision. Exercises good judgment in dealing with patients.

Qualifications:

Required:

• High School Diploma or Equivalent
• Understands insurance authorization process
• Five (5) Weeks of Training
• Registration/Billing Experience
• Completion of all orientation programs

Preferred:

• Experience in rehabilitation
• Bachelor’s Degree or Associates Degree
• Epic Experience

Scheduling Requirements:

• Day shift
• M,W 9a-5p; Tu, Th 11a-7p and Fri 8a-4p
• Full-Time, 37.5 hours per week

Essential Functions:

• Answer phones and greets patients at the registration window promptly and courteously
• Is proficient in access and data entry in all registration and scheduling systems
• Registers new patients accurately and completely with regards to patient demographics and correct insurance information
• Demonstrates and maintains current knowledge of insurance companies
• Verifies after registering new patient that all insurance information has been entered correctly and that patient has active insurance coverage, correct plan code and subscriber information
• Is proficient in verifying rehab specific benefit, entering referrals into appropriate systems, obtain and enter authorizations into appropriate systems and notifying/scheduling patient as indicated based on authorization/referral
• Schedules patients accurately with the correct service and the therapist based on their treating diagnosis following all scheduling guidelines with respect to task and time allotted for appointment
• Arrives patients verifies patient information is correct and any required information is collected as indicated script if indicated, referral if needed
• Photo ID and insurance cards are scanned and appropriate consent forms are signed for new patients
• Explains patients rehab specific benefits to patients and issues a copy to reference
• Promptly notifies therapists of patient arrival
• Collecting co-pays when applicable
• Answers patient s inquiries or concerns or directs patient to appropriate person
• Keeps patient informed of delays
• Works in a collaborative manner with the clinical staff to improve work flow, maintain established cleanliness/infection control requirements and enhance patient safety to provide the highest standard of patient care and promote an exemplary patient experience

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer