Patient Care Coordinator : High-Volume Multispecialty Practice at Madison Medical and Sports Rehabilitation Center – Madison, New Jersey

Job Title: Patient Care Coordinator - High Volume Multispecialty Practice
Location: Madison, NJ 07940
Position Type: Full Time
Work Location: In Person
Salary: $55000 to $60000 per year
Date Posted: February 17, 2026

Position Summary
Madison Medical is seeking a Patient Care Coordinator to support a high volume physician-led multispecialty practice. This role connects patients, providers, and internal departments to ensure strong patient experience and efficient daily operations. This is a structured, high accountability role for someone who works well in fast paced clinical environments. The position begins with front facing patient operations and may expand into broader coordination responsibilities based on performance. This is not a passive or basic customer service role.

About Madison Medical
Madison Medical is a physician-led multidisciplinary practice delivering out of network care in sports medicine, medical wellness, and rehabilitation. We combine clinical excellence with strong operational systems to create a high level patient experience. We are building a modern healthcare organization where systems, accountability, and technology support great people and consistent results.

Required Work Schedule
This position requires strict schedule reliability and rotating weekend availability. The schedule is fixed.
Monday 8:30 AM to 5:00 PM
Tuesday 7:00 AM to 3:30 PM
Wednesday 8:30 AM to 5:00 PM
Thursday 7:00 AM to 6:00 PM split shifts
Friday 7:30 AM to 1:30 PM
Saturday 8:30 AM to 1:00 PM rotating
Consistent attendance and punctuality are required.

Core Responsibilities
Serve as primary point of contact for new and returning patients
Manage provider schedules and patient appointments
Oversee front desk operations including check in and check out
Coordinate patient onboarding and follow up care plans
Educate patients on insurance benefits and out of network coverage
Coordinate internal and external referrals with accurate documentation
Maintain documentation in CureMD
Communicate using Outlook, Microsoft Teams, and RingCentral
Track patient progress using internal systems
Collaborate with clinical, administrative, and billing teams
Maintain professionalism and discretion with sensitive information
Remain calm and solution focused in high volume situations

Qualifications
Minimum 1 to 2 years of patient facing experience in a hospital, private practice, or multidisciplinary medical setting
Knowledge of insurance benefits and out of network models preferred
Experience coordinating referrals and patient scheduling
Comfortable using EMR systems and Microsoft Teams
Strong communication and organizational skills

Work Environment Expectations
Follow established workflows and systems
Use technology tools as designed
Adapt as processes evolve
Accept and apply feedback professionally
Communicate clearly and respectfully
Take ownership of responsibilities and outcomes

Benefits
401k
Health insurance
Dental insurance
Vision insurance
Paid time off
Professional development assistance
Tuition reimbursement
Referral program
Free parking
Performance based growth opportunities

Additional Requirements
Reliable commute to Madison, NJ 07940 required
In person position