Overview

POSITION SUMMARY:

Responsible for accurate and timely completion of required research, processing, financial adjustments, to support the Collections Department. Provide quality service to Credit Union staff and members by furnishing and processing necessary information, provide assistance, and/or answer questions. Maintain member accounts and documents in accordance with departmental expectations; ensure completeness and accuracy of all documents and processes.

GREENSTATE CULTURE:

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

Pay range for this hourly position is $23.61 - $27.6/hr with a progressive benefits package.

Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES: Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

1. Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
2. Demonstrates a positive member service (internal and external) focus at all times.
3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
4. Ensures confidentiality of member information.
5. Supports a diverse and inclusive work environment.
6. Assists in completion of OREO, FMV Write Down, and CIPL processes for the Collections Department. Maintaining accurate documentation of accounts and files.
7. Processes payments, reversals, reapplications for post charge off recoveries received from in house recovery team as well as placement agencies and firms.
8. Performs daily transactions specific to the Collections Department such as posting of exception payments, claim funds, sale proceeds, disbursing checks, deposits, transfers and withdraws on accounts serviced in the department. Researches and adjusts loans and accounts and related general ledgers, as necessary.
9. Assists Senior Asset Recovery Analyst in reconciliation and adjustments of all department accounts and general ledgers. Posts income/expenses to related general ledgers.
10. Completes vendor payments for the Collections Department.
11. Responsible for accurate processing of bankruptcy checks received.
12. Processes file maintenance as required to support department processes such as loan modifications and charge off processing.
13. Assists Collections and Credit Union staff with file maintenance and transaction research for escalated disputes.
14. Generates and mails applicable collections letters, including but not limited to, Deficiency Balance letter.
15. Assists with department mail processing, when necessary.
16. Assists in new hire training and job shadowing when necessary.
17. Assists in the creation and updating of applicable process documentation.
18. Assumes responsibility for related duties and special projects as required or assigned.
19. Understand and adhere to company policies and procedures.
20. Performs all other duties as assigned.

Qualifications

1. High School Diploma or the equivalent (i.e., GED) required. Bachelor’s degree in business or related field and/or equivalent years' experience preferred.
2. Minimum two to three years of financial institution and/or collections experience.
3. Two years of experience in financial adjustments, payment application/reconciliation, general ledger management or accounting.
4. Accuracy, attention to detail and strategic thinking required.
5. Excellent analytical skills.
6. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Job may require non-traditional workweek with extra hours including evening and/or weekend duties.
7. Ability to work independently, prioritize assignments, organize work efficiently, and make decisions independent of input from immediate supervisor.
8. Ability to operate related computed applications and office equipment.
9. Must be bondable.