ESSENTIAL FUNCTION

Effectively manage loans and aspects of Accounts Receivable, setting up new loans and managing existing loans. Assist office Manager on all duties assigned.

PRIMARY RESPONSIBILITIES

· Establish and maintain effective working relationships with loan vendors and sales representatives to streamline and improve the loan process.

· Review credit applications, process credit checks through Equifax, and set up new customer accounts.

· Process and manage new loans across various vendor platforms.

· Provide customer service support by responding to patron inquiries regarding loan accounts and payment details.

· Maintain and update Cash Only and Tank Pickup lists following statement processing; prepare and distribute No Charge and Tank Pull letters.

· Prepare reports for Board Members, including No Charge lists, Tank Pickup lists, NSF reports, and 60-day aging summaries.

Assist with all other aspects of AR including:

· Enter ROA’s and create deposit journal entries.

· Process monthly statements.

· Distribute No Charge lists to store managers, department heads, and designated personnel; distribute Tank Pull letters to appropriate stakeholders.

· Research and resolve accounts receivable discrepancies and questioned transactions; ensure accuracy of patron account balances, including verification of credit balances.

· Provide customer support to inbound patron calls.

· Issue any required 45-day past-due notices.

· Monitor and maintain weekly Lotto reconciliations.

· Process Reynco ACH drafts on a scheduled basis.

· Prepare, process, and reconcile month-end credit card reports.

· Order, maintain, and distribute Cardtrol card letters.

Any other duties and assignments as needed to meet service standards.

KNOWLEDGE REQUIRED FOR SATISFACTORY JOB PERFORMANCE

Experience: Minimum of one (1) year of experience in Accounts Receivable, loan processing, or general accounting.

Education: High school diploma or equivalent required.

SKILLS NECESSARY FOR JOB PERFORMANCE

· Proficiency in Microsoft Excel and Word

· Strong numerical and data entry skills (10-key proficiency)

· Attention to detail and accuracy in financial recordkeeping

· Effective communication and customer service skills

INITATIVE

Responsibilities must be performed in an efficient, accurate, and timely manner. This position requires a standard work week of at least 40 hours to fulfill job expectations. The role demands strong organizational skills, the ability to prioritize tasks, and the capacity to build collaborative relationships while maintaining clear and professional communication.

ADMINISTRATIVE RESPONSIBILITY

STAFF RESPONSIBILITY: Demonstrates a team-oriented approach with a willingness to support colleagues and assist in other functional areas as needed.

SUPERVISION: Reports directly to the Office Manager.

WORK RELATIONSHIPS

Collaborates regularly with office personnel, sales staff, division managers, and external loan vendors to ensure efficient operations and effective communication.