The CAC Card Operator plays a crucial role in ensuring the efficient processing and management of Common Access Cards (CAC) for personnel within the organization. This position is responsible for verifying the identity of applicants, issuing CACs, and maintaining accurate records of all transactions. The operator will also troubleshoot any issues related to card issuance and provide support to users regarding CAC-related inquiries. By ensuring that all processes comply with security protocols, the CAC Card Operator contributes to the overall safety and integrity of the organization's operations. Ultimately, this role is vital in facilitating secure access to facilities and information for authorized personnel.

Minimum Qualifications:

• High school diploma or equivalent.
• Experience in customer service or administrative roles.
• Familiarity with data entry and record-keeping practices.

Preferred Qualifications:

• Previous experience in a security or access control role.
• Knowledge of Common Access Card (CAC) systems and processes.
• Certification in security or related fields.

Responsibilities:

• Verify the identity of applicants through various forms of identification and documentation.
• Issue Common Access Cards (CAC) to eligible personnel in accordance with established protocols.
• Maintain accurate and up-to-date records of all CAC transactions and ensure data integrity.
• Troubleshoot and resolve any issues related to CAC issuance and provide assistance to users.
• Collaborate with other departments to ensure compliance with security regulations and policies.

Skills:

The required skills for this position include strong attention to detail, which is essential for accurately verifying identities and maintaining records. Excellent communication skills are necessary to effectively assist applicants and address their inquiries. Proficiency in data entry and computer systems is crucial for managing CAC transactions efficiently. Preferred skills, such as knowledge of security protocols, enhance the operator's ability to ensure compliance and safeguard sensitive information. Overall, these skills are utilized daily to create a secure and efficient environment for card issuance and management.

Management Support Technology, Inc. is an Equal Opportunity Employer/Disabled/Veterans