Alia Services is recruiting on behalf of a fast-growing global SaaS company that provides a digital workplace and operational platform for enterprise customers. The company is expanding its customer-facing team and is looking for a Product Success Manager (PSM) to join our team remotely and support customers across Europe and North America.

This role focuses on technical execution and platform optimization for a high volume of mid-tier customers. You’ll work closely with Customer Success Managers (CSMs) to ensure customers are set up for success and getting the most value from the client.

Platform Setup & Optimization

• Configure and maintain customer environments (users, workflows, automation)
• Set up dashboards aligned with KPIs
• Ensure accounts follow best practices and maintain data quality

Customer Support & Execution

• Manage multiple customer accounts with lower complexity
• Identify and implement improvements to increase adoption
• Act as the first point of technical support before escalation

Audits & Improvements

• Review environments to identify gaps in usage or setup
• Suggest and implement improvements
• Help reduce risks that could impact renewals

Reporting & Value Delivery

• Support reporting and dashboard accuracy
• Assist with client reviews and performance tracking

Training & Adoption

• Train admins and end users on the platform
• Support rollout of new features
• Ensure features are being used effectively

Scaling & Collaboration

• Support platform expansions (new modules, workflows, scaling)
• Work closely with Customer Success and Product teams
• Follow clear prioritization and escalation processes

Documentation

• Keep clear records of configurations and changes
• Contribute to internal best practices

• Background in technical, analytical, or related fields (Engineering, CS, Economics, etc.)
• Experience with SaaS tools and platform configuration
• Strong attention to detail and organization
• Ability to manage multiple tasks and customers at once
• Problem-solving mindset
• Ability to explain technical concepts to non-technical users
• Experience with training or onboarding is a plus
• Comfortable working in a fast-paced, global environment

• English is required
• Additional languages are a plus (especially French, German, Italian, Portuguese, or Spanish)

• Monday to Friday, standard business hours (9 AM – 6 PM)
• Work aligned with your customer’s time zone
• No night shifts required
• Fully remote (no in-person meetings required)