Streaming Platform Operations Specialist in Pinheiros, São Paulo at Bitkernel Technology Inc

About Bitkernel
We are a company focused on operating OTT applications, content streaming, and content acquisition and distribution. Our mission is to make content acquisition easy and accessible for our clients in Latin America, providing a diverse and high-quality offering of linear and VOD content that allows our partners to enhance their value proposition to end users. We also operate OTT apps and run marketing initiatives targeting both our B2B clients and end users.

About the role

We are looking for a proactive and motivated Product Operations to join our fast-growing team. In this role, you will manage the creation, configuration, and operation of OTT apps for our clients, ensuring seamless delivery, smooth integrations, and excellent user experiences. This is a hands-on role, and driving measurable growth.

About the Team

Our team is a dynamic, collaborative group where Marketing, Product Operations, and Sales work together to attract, educate, and convert clients, including both end users and other businesses. You’ll collaborate across teams and have a real impact on how our apps perform and how our clients succeed.

What You’ll Do

• Collaborate daily with Sales, IT, Product, and Marketing teams to ensure alignment with brand strategy.
• Receive requirements from other departments (Business Development, Sales, Marketing), document the workflow, and execute actions.
• Customize new apps on our SaaS portal: upload logos/images, configure features, DRM, and finalize app packages.
• Guide clients through app submission to Apple Store, Google Play, Samsung & LG Stores.
• Coordinate and support third-party integrations (ERPs, payment gateways, CRMs, plugins), documenting processes and ensuring smooth operation.
• Ensure payment processes are functioning efficiently.
• Monitor and analyze app performance metrics and user activity.
• Identify and resolve data and configuration anomalies to maintain high system integrity.
• Support daily troubleshooting, bug fixing, and general app support.
• Provide system administration: manage user permissions, custom objects, and workflows.
• Create and maintain documentation for processes, policies, app configurations, and help materials.
• Upload and organize content in new apps and regularly manage VOD content uploads.
• Conduct daily testing to ensure apps function smoothly.