Revenue Cycle Support Specialist

Reports To: Director of Revenue Cycle Management

Position Summary

The Revenue Cycle Support Specialist is responsible for assisting with day-to-day billing operations, claim follow-up, and patient account resolution. This role supports the Director of Revenue Cycle by working claims, reducing outstanding A/R, and helping patients with billing questions and payments.

Key Responsibilities

Claim & A/R Support

• Work claims in Athena “Hold” and “Manager Hold” buckets and resolve issues timely.

• Follow up with payers on unpaid, denied, or underpaid claims.

• Submit corrected claims and adjustments when necessary.

• Document all actions taken on claims in Athena for visibility.

Patient Account Assistance

• Answer patient calls and questions about balances and billing statements.

• Take payments over the phone and process them securely in Athena.

• Escalate complex or disputed patient concerns to the RCM Director.

Team & Workflow Support

• Provide weekly updates on claim progress, A/R status, and denial trends.

• Assist with preparing simple reports or summaries for monthly review.

• Help identify recurring payer issues to prevent future denials.

Qualifications

• Minimum 3 years of experience in medical billing, claims follow-up, or A/R management.

• Hands-on experience with Athenahealth (AthenaOne) required — including claim worklists, payment posting, and patient account management.

• Knowledge of CPT, HCPCS, and ICD-10 coding preferred.

• Excellent communication skills for working with payers, patients, and internal teams.

• Detail-oriented, organized, and able to work independently with minimal supervision.