The Line of Business Dispatch Representative is responsible for the scheduling, coordination, dispatching, and work order management of specialized line of business service for their designated region (NE, MA, MS, or SO). These positions are focused on LOBs not already managed by central dispatch and will be focused on providing consistent support to their designated operating region. This position is scheduled for 7am-3:30pm Mon-Fri with a 30-minute, unpaid lunch. Overtime may be required periodically, as business needs arise.

Essential Duties and Responsibilities:

• · Manage Salesforce cases for assigned line of business (LOB): Plumbing, Special Projects, Repair and Install, Drain Cleaning
• · Manage work orders (WOs) and purchase orders (POs) for assigned line of business including entry, additions, corrections, etc.
• · Provide excellent service to all WRE customers and employees (field and office) through frequent and thorough communication
• · Coordinate and partner with sales to schedule and execute service
• · Provide job route assignments for assigned line of business (Plumbing) during normal hours of operation
• · Support Supervisors in providing troubleshooting assistance to technicians for phone/tablet issues
• · Update on-call calendar in SharePoint
• · Respond to technicians and customers regarding job specific questions and issues related to Plumbing, Special Projects, Repair and Install, Drain Cleaning Lines of Business support.
• · Coordinate with LOB supervisor on job alignment; specifically, technician assignment as a relation to skillset of technician
• · Coordinate with LOB Supervisor to prioritize urgency of service requests and properly assign to routes based on tech availability and skill
• · Other duties as assigned
• The base pay range for this role is estimated to be $20.00 - $21.00 hourly at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Knowledge, Skills & Abilities

• · Excellent verbal and written communication skills.
• · Ability to understand instructions furnished in written, oral or diagram form.
• · Proficient in Microsoft Office; including Excel, Word, SharePoint, and Outlook
• · Familiar with Salesforce system management
• · Ability to read and interpret documents including Company policies and procedures
• · Ability to speak, coordinate, and communicate effectively and professionally with customers, co-workers and management.
• · Ability to work independently and manage pressure to meet deadlines.
• · Ability to perform basic math functions.
• · Ability to work in a fast-paced environment and adapt to change quickly
• · Highly detail-oriented, and able to note customer accounts with such details.
• · Ability to learn operating procedures quickly and be able to execute consistently up to standard.
• · Ability to respond to and maintain sensitive requests from regulatory agencies as necessary.

Minimum Education / Experience / Qualifications

• Must have High School Diploma or Equivalent
• 1 – 2 years of previous line of business coordination or general dispatch experience
• Proficient with Microsoft Office tools and general computer skills
• Must be able to operate in a drug-free workplace

Wind River Environmental services and maintains a broad array of non-hazardous liquid waste systems, including grease traps, septic tanks, and related waste systems. Headquartered in Marlborough, MA we offer a full suite of services to business, residential and municipal customers throughout the East Coast. Wind River Environmental is an Equal Opportunity Employer.