Complex Case Manager (Non-Clinical)

Merseyside-Travel across the North West Required

Up to35Kdepending on experience plus bonus and on call payment

Full-Time, Permanent

Werelooking for a Complex Case Manager keen to make a real difference for our clients and foster great morale within their care team.Youllbe a role model to the people in your team, empowering them to be their very best.Wedlove you to lead with a friendly, supportive, professional approach that sends a strong message of high-quality, person-centred care.

Together,we'rebuilding a community of care that respects and supports everyone (both clients and workers alike) and you will play a huge role in this.

A little about us

We like to think of Routes as an incredible team of folk from allwalks of life, working together with one thing in common: we all care about making a difference. Andthatsnot just for our clients but for our workers too.

For the last 15 years at Routes,wevebeen takingpridein what we do: deliveringhigh standardsof care that puts people's wants and needs at the heart of it,and letting people live the way they choose in the comfort of their home.

If this sounds like acompanyyoudlike to be part of,werealready on to a winner. But how about we sweeten the deal a little more?

We want to help you flourish in your career - Routes gives you the tools, so you can focus on what truly matters: deliveringgood careto your community.

What does this mean?

• Part of a team nurses/everyone coming together/lean on each other.
• Working closely with your Registered Service Manager and Nurse Case Manager(s)
• Centralised support teams to take a little off your plate and keep things running smoothly. HR, Payroll, Quality and Marketing to name but a few.
• Ourin-house recruitment teamto make sure you have the staff you need for your care packages. We pride ourselves on recruiting our own people to deliver our services and haveZero Agency use.
• Routes Academy, which not only means your workers are highly trained, but both youandyour workers have opportunities to progress your careers and develop
• We recently rolled out Digital Care Plans, making our operations more efficient
• Speaking of digital - we also have our own friendly IT team on hand to help you with any IT struggles or needs

And of course, just a few extra littleperkslike...

• Wellbeing and financial support with our Employee Assistance Program (EAP)
• 25 days holiday,additionalbank holiday leave plus an extra day of for your birthday
• Saving for future-you with our Pension Scheme
• A competitive salary plus an attractive bonus package based on service performance
• A fun, friendly and supportive workplace (we have manygreatpersonalities!)
• Buy and sell holiday scheme

So, what do you think? Ifyoureinterested in joining Routes as a Case Manager in Merseyside,hereswhatwerelooking for from you:

• Someone passionate about putting people first
• Organisational & time management skills
• A good Understanding of CQCrequirements
• Experience in managing complex care packageswith clinical interventions including, spinal injuries,acquiredbrain injuries, motor neuron disease, multiple sclerosis
• Experience of managing a team of healthcare workers
• You will need to be a driver with access to your own car for work

Your core role will include:

• To take ownership of a caseload of complex clientswith clinical interventions including, spinal injuries,acquiredbrain injuries, motor neuron disease, multiple sclerosisand manage their care package holistically
• To co-ordinate and lead the transition, start up, and continuity of all complex care packages; involving client, MDT; managing the clinical training needs of the care team, andmaintaining appropriate skillmix to ensure safe and effective clinical practice
• Upholdinghigh standardsin care and prioritising a person-centered approach
• Prioritising individual wellbeing in our care practices
• Being a responsive advocate for complaints and safeguarding, and encouraging improvement
• Developing comprehensive care plans and risk assessments
• Providing support for your care packages through observations and mentoring sessions, and regularly reviews

This could be the start of an incredible journey together, changing lives for people with Complex Care needs in our community. We look forward to hearing from you!