Are you ready to make a difference and lead a dynamic team dedicated to excellence in organ, tissue, and eye donation? As the Clinical Services Manager, you'll play a pivotal role in overseeing critical donor processes, ensuring compliance with ethical and regulatory standards, and fostering a culture of continuous improvement. If you’re a strategic thinker with strong leadership skills and a passion for making a tangible impact, this is the role for you!

Key Responsibilities:

· Lead and Develop: Mentor and develop the Clinical Services team, fostering a culture of excellence and continuous improvement.

· Oversee Donor Processes: Manage donor management, and organ allocation, ensuring compliance with ethical standards and regulatory requirements (OPTN, CMS, FDA, CDC).

· Strategic Scheduling: Develop comprehensive schedules to maintain optimal staffing levels and accommodate training and PTO requests.

· Manage Corrective Actions: Collaborate on Corrective and Preventive Actions (CAPA) and Preventive Action Reports (PAR), ensuring thorough analysis, effective solutions, and monitoring.

· Policy Development: Develop and update policies to ensure compliance with regulatory standards and communicate them effectively to relevant staff.

· Hiring and Collaboration: Support the hiring process by participating in interviews for new Clinical Services Department roles and build strong relationships with hospital partners.

· Continuous Improvement: Drive workflow improvements, evaluate and implement new technologies, and ensure seamless integration across departments.

· Training and Development: Collaborate with the Clinical Educator and Learning and Development to develop training programs and mentor team members in advanced principles and procedures.

Skills and Abilities:

· Leadership: Strong leadership skills to effectively lead, mentor, and develop team members.

· Regulatory Compliance: Knowledge of regulatory requirements (OPTN, CMS, FDA, CDC) and ethical standards.

· Relationship Building: Excellent relationship-building skills to develop and maintain strategic partnerships with hospital partners and other relevant entities.

· Ethics and Integrity: Strong ethical and moral foundations necessary for handling sensitive information.

· Communication: Excellent communication and interpersonal skills, capable of effectively articulating insights and strategies to stakeholders at all levels.

· Strategic Thinking: Ability to identify trends, patterns, and areas for improvement based on data analysis.

· Problem Solving: Strong problem-solving skills to handle reporting, documentation, and investigation of complaints, injuries, and process deviations.

· Continuous Learning: Commitment to ongoing education and staying updated with the latest trends and technologies.

· Stakeholder Engagement: Skill in building and maintaining relationships with stakeholders at various levels, collaborating to gather requirements, address concerns, and ensure alignment with organizational goals.

This is not a remote role.

· Bachelor’s degree in Health Sciences, Nursing, or related field preferred.

· Licensed Registered Nurse or Respiratory Therapist with a minimum of 5+ years of organ procurement, related healthcare, or leadership experience.

· Certified Procurement Transplant Coordinator (CPTC) required or must be obtained within the first year of employment.

· Proven ability to establish and maintain professional relationships with various stakeholders.

· Strong leadership skills with a track record of developing and leading effective teams.

· Excellent communication and interpersonal skills.

· Detail-oriented with strong organizational and problem-solving skills.

· Valid driver’s license and personal auto insurance.