Position Summary:

The Hospice Liaison is responsible for making professional and comprehensive presentations of the Company’s services to the medical community and hospice care candidates in the specific assigned territory to achieve market referral goals and increase revenues. Serves as a resource and provides community outreach and education to physicians, facility staff, clients, and caregivers regarding hospice services.

Essential Duties & Responsibilities

1. Consistently meet and/or exceed qualified referral and admissions criteria every month.
2. Demonstrate a high degree of responsibility for attendance, use work time in a productive and efficient manner, and work independently most of the time using excellent time/territory management skills.
3. Proactively prepare for scheduled appointments and meetings.
4. Foster a positive attitude and build morale among staff, promoting open communication with all departments.
5. Participates in Company functions to build community and public awareness of Peoples Hospice and Palliative Care services.
6. Develop a pricing strategy with peers and VP to help the company maximize profits and market share while ensuring that the Company’s customers are satisfied.
7. Monitor trends that indicate the need for new products and services and oversee product development.
8. Keep abreast of the public’s medical needs and health care trends.
9. Determine the potential of each referral source regarding patient and revenue potential.
10. Identify the potential of each account and allocate time and effort according to payoff potential.
11. Develop, with institutions, contractual agreements which are in the best interest of both parties.
12. Identify customers’ primary needs and key concerns and identify key contacts and their roles in the decision-making process to close the sale.
13. Follow up on all proposals to ensure implementation.
14. Assess patient’s medical status, family needs, and collaborate with the clinical manager, attending physician and/or the hospice physician to determine the patient’s clinical eligibility for hospice care.
15. Coordinate immediate medical interventions on day of admission as prescribed by physician’s orders.
16. Communicates information, issues, and concerns in patient care meetings to assure smooth transition and continuity of care with other IDG staff, including a detailed report to the assigned Case Manager and other assigned disciplines.
17. Maintain accurate records, document actions, maintain control of budgeted expenses, and submit required reports on time.
18. Continue professional growth through attendance at workshops, professional in-services, etc.
19. Maintain medical ethics in compliance with company policies and procedures.
20. Comply with all state and federal regulations pertaining to operations of a Medicare certified hospice agency.
21. Maintain a professional image.
22. Uses appropriate phone etiquette
23. Promote a customer friendly atmosphere for all visitors and always ensure patient confidentiality.
24. Participate in accreditation program.
25. Perform other duties as assigned.

Qualifications:

1. HS diploma required. Bachelor’s degree preferred.
2. Experience in health care industry with weighted emphasis in sales/marketing.
3. Prefer practical and theoretical knowledge of hospice.
4. Requires proven interpersonal, coordination, team building, and leadership skills with ability to communicate effectively, especially with Physicians and Senior Managers.
5. Requires a demonstrated understanding of financial management.
6. Proficiency using Microsoft Word, Excel, and PowerPoint is required.
7. Ability to prioritize, manage time effectively, and make independent decisions when necessary is essential.