Summary Statement

The Donor Services Coordinator – Biologics & Cell Therapy, manages the process of donor collection activities for Gift of Life Biologics orders and Cell Therapy workups. The position’s primary responsibility is to manage pre-collection, confirmatory typing and Apheresis requests by communicating, educating and scheduling the donors from selection through collection and recovery.

Responsibilities

• Able to work with urgent demands
• Ability to work in a changing environment
• Updates donor information in the registry management system (MatchQuest)
• Completion of all tasks via the registry management system and/or checklists
• Completes initial outreach to donors for pre-collection requests and confirmatory typing
• Educates donors on MNC (white blood cells) and HPC (peripheral blood stem cells) Apheresis donation processes
• Coordinates the logistics of donor work up and product procurement
• Reviews results of donor physicals, including all paperwork, test results, and prescriptions
• Coordinates donor needs for physical exam appointment and collection
• Coordinates travel arrangements for donors and companion with our Travel Coordinator
• Follow up with donor’s post collection
• Identifies and reports areas of concern or areas that need improvement
• Completion of scheduling and paperwork in a timely manner
• Reports deviations and complaints to Quality Assurance Department
• Performs other registry/departmental projects as necessary
• Follow HIPPA regulations
• Additional duties as assigned

Knowledge, Skills and Experience

• Motivated and goal-oriented self-starter
• In-House Sales Experience
• Collaborator
• Excellent Communicator
• Ability to prioritize work and multi-task effectively
• Excellent oral and written communication skills
• Exceptional analytical skills
• Outstanding interpersonal skills, phone etiquette and sense of business protocol
• Very capable with MS Office Suite, including Outlook, Word and Excel
• Strong problem-solving and troubleshooting skills
• Able to demonstrate high degree of compassion and sensitivity when dealing with others