Inside Sales Specialist

Job Type

Full-time

Newport, KY

The ideal candidate is a proactive, self-motivated sales professional who can independently organize, plan, and execute high-volume outreach and follow-up efforts, manage a contracting pipeline, and deliver measurable results. This individual will work closely with internal leadership, credentialing, legal, and billing teams to move contracts from initial contact through execution

ESSENTIAL FUNCTIONS

• Prospect, identify, and pursue new payer contracting opportunities across all states, with primary focus on:
  • Medicaid Managed Care Organizations (MCOs)
  • Regional and delegated networks and IPAs
  • Capitated plans
• Conduct high-volume outbound outreach via email and phone to payer and network decision-makers
• Manage payer relationships and contracting opportunities from initial contact through executed agreement
• Lead payer discussions related to network participation, contract structure, and reimbursement terms within established parameters
• Maintain an organized contracting pipeline, including outreach activity, responses, follow-up cadence, and next steps
• Coordinate with leadership, legal, credentialing, and licensing teams to support timely advancement and execution of contracts
• Support contract renewals, amendments, and follow-on negotiations as needed
• Ensure contract documentation is accurate, complete, and maintained in compliance with internal record-keeping policies
• Communicate contract status, risks, and milestones to internal stakeholders
• Identify and communicate payer trends, network barriers, and recurring objections across markets
• Provide feedback to leadership to inform payer targeting and outreach strategy

PROFESSIONAL REQUIREMENTS

• Three (3) or more years of experience in inside sales, business development, or payer contracting with a demonstrated focus on outbound prospecting
• Proven ability to generate opportunities through cold outreach and persistent follow-up
• Strong negotiation and communication skills, with comfort engaging multiple stakeholders
• Ability to manage long sales cycles and maintain momentum through disciplined follow-up
• Basic understanding of managed care organizations (MCOs), including payer, network, and delegated entity structures, and how providers contract for in-network participation
• Experience managing pipelines, activity tracking, and contract documentation
• Operates with a sense of urgency and accountability to measurable outcomes
• Strong organizational skills with attention to detail

EDUCATION AND EXPERIENCE REQUIREMENTS

• Bachelor’s degree in a related field (preferred) OR
• Equivalent professional experience in sales, healthcare services, or payer-related roles

KNOWLEDGE, SKILLS, AND ABILITIES

• Exceptional written and verbal communication skills, with particular strength in email-based outreach
• Strong time management and prioritization skills
• Ability to work independently in a fast-paced environment
• Proficiency with Microsoft Office and CRM or pipeline management tools
• Ability to adapt messaging and strategy based on payer feedback

PHYSICAL AND ENVIRONMENTAL DEMANDS

• Position requires sitting, walking, reaching, bending, stooping, handling objects with hands and/or fingers, talking and/or hearing, and seeing
• Position requires the ability to lift up to 50 lbs.