Mail Clerks and Mail Machine Operators, Except Postal Service jobs

Mail Support

The primary role of Mail Support is to sort, open and scan mail orders. Mail Support will review and approve scanned mail orders for automated DAX entry with excellent accuracy and speed. The ideal candidate must have attention to detail and be willing to learn new tasks as needed, including cashiering.

Job Mode: Onsite, Part Time

Major Position Responsibilities and Accountabilities:

Open, sort and scan mail orders for DAX validation using OPEX scanning machine.
Process return orders in ERP system.
Achieve stated production and quality standards.
Perform Cashier functions which include:
Validate scanned checks for accuracy.
Accurately discover and correct any errors or discrepancies.
Investigate and resolve check batches in error statuses.
Locate and pull physical checks as needed for rescanning or manual deposit.
Assist with other duties as assigned, investigating problem orders or batches, troubleshooting system issues.
Coordinate and work to trouble shoot machine related issues.

The above is intended to describe the general content of and requirements of the performance of this job. It is NOT to be construed as an exhaustive statement of essential functions, responsibilities, or requirements.

Required education, skills, abilities, and experience:

Attention to detail and problem-solving skills necessary
Willing and able to learn new responsibilities
Strong written and verbal communications skills.
Strong decision-making ability.
Ability to work successfully in team environment and independently as needed
Be available to work mandatory extra hours as volume requires.
Good attendance is required

Physical Demands:

How much on-the-job time is spent in the following physical activities? Check the appropriate amount of time.

Activity	Amount of Time
Standing		NONE	Up to 1/3		1/3 to 2/3		2/3 or more
Walking		NONE	Up to 1/3		1/3 to 2/3		2/3 or more
Sitting		NONE	Up to 1/3		1/3 to 2/3		2/3 or more
Talking or listening		NONE	Up to 1/3	ü	1/3 to 2/3		2/3 or more
Using hands or fingers, handle or feel		NONE	Up to 1/3		1/3 to 2/3	ü	2/3 or more
Climbing or balancing		NONE	Up to 1/3		1/3 to 2/3		2/3 or more
Stooping, kneeling, crouching, or crawling		NONE	Up to 1/3		1/3 to 2/3		2/3 or more
Reaching with hands and arms		NONE	Up to 1/3		1/3 to 2/3	ü	2/3 or more
Tasting or smelling		NONE	Up to 1/3		1/3 to 2/3		2/3 or more

Does this job require that weight be lifted or force be exerted? Check the appropriate amount of time weight.

Activity	Amount of Time
Up to 10 pounds		NONE	Up to 1/3	1/3 to 2/3	2/3 or more
Up to 25 pounds		NONE	Up to 1/3	1/3 to 2/3	2/3 or more
Up to 50 pounds		NONE	Up to 1/3	1/3 to 2/3	2/3 or more
Up to 100 pounds		NONE	Up to 1/3	1/3 to 2/3	2/3 or more
More than 100 pounds		NONE	Up to 1/3	1/3 to 2/3	2/3 or more

Does this job have any special vision requirement? Check all that apply.

	Close vision (clear vision at 20 inches or less)
	Distance vision (clear vision at 20 feet or more)
	Color vision (ability to identify and distinguish colors)
	Depth perception (ability to judge distance)
	Adjust focus (ability to adjust the eye to bring an object into sharp focus)
	Peripheral vision (ability to observe an area that is up and down or left and right while eyes are)
	No special vision requirements

How much exposure to these environmental conditions does this job require? Check the appropriate amount of time. Note: Normal working temperature is 55-85 degrees Fahrenheit

Activity	Amount of Time
Wet, humid conditions		NONE		Up to 1/3	1/3 to 2/3		2/3 or more
Work near moving mechanical parts		NONE		Up to 1/3	1/3 to 2/3	ü	2/3 or more
Work in high or precarious places		NONE		Up to 1/3	1/3 to 2/3		2/3 or more
Fumes or airborne particles	ü	NONE		Up to 1/3	1/3 to 2/3		2/3 or more
Toxic or caustic chemicals		NONE		Up to 1/3	1/3 to 2/3		2/3 or more
Outdoor weather conditions		NONE		Up to 1/3	1/3 to 2/3		2/3 or more
Colder than normal work temp	ü	NONE		Up to 1/3	1/3 to 2/3		2/3 or more
Risk of electrical shock		NONE		Up to 1/3	1/3 to 2/3		2/3 or more
Noticeable vibration		NONE	ü	Up to 1/3	1/3 to 2/3		2/3 or more

How much noise is typical for the work environment of this job? Check the appropriate level below.

	Very quiet; i.e., private offices
	Quiet; i.e., data entry, phone center
ü	Moderate noise; i.e., printing area near the presses

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