InfiniSource Consulting Solutions (ICS), a 150+ employee government contractor specializing in Management Consulting, Information Technology, and Professional Services to the federal government. We tailor our services to meet the specific needs of our civilian, defense, and private-industry sponsor. Our corporate support processes are ISO 9001 certified, giving our customers the confidence that we are continually measuring and improving upon the support we provide and are committed to the highest level of customer satisfaction.

JOB TITLE: Education Technician/Instructor

CLIENT: U.S. Air Force Eaker Center

ESSENTIAL DUTIES AND RESPONSIBILITIES:

To perform this job successfully, the Education Technician/Instructor will act primarily as an Academic Advisor and must be able to perform each of the essential duties and responsibilities listed in a satisfactory manner:

• Be knowledgeable about systems used by Air Force students such as Air Force Automated Education Management System (AFAEMS) and AFVEC. Maintain an AFAEMS account, once coordinated by the government, by which students advising sheets will be updated.
• Develop/update basic guides or study sheets on AF CivTA and CLEP/DSST for students by collating existing information currently found in various government and non-government resources, providing a one-stop center of info for students.
• Track and support ongoing student success in the Foundational Studies segment.
• Make routine contact (via phone and email) with students, ensuring students are on track to complete degree requirements by projected graduation date (determined based upon student entry into program).
• Update AFVEC and other AU/CADP records/systems showing completion of each degree requirement for each student (either CLEP/DSST, transfer course, or AU-delivered course).
• Track student progress toward foundational studies completion.
• Track whether each student is making satisfactory progress per CADP schedule, to complete requirements so students can graduate on time.
• Contact and advise students who are not on track for completion of their degree according to the CADP schedule.
• Provide inputs regarding current status of student completion of CADP degree requirements to appropriate CADP/AU spreadsheets, reports and/or systems as necessary.
• Provide weekly data to metrics update for CADP team by Cohort #.
• Provide other data monthly or by term, as needed to maintain oversight of status of each Cohort active within CADP.
• Develop adhoc metrics report as necessary.
• Elevate unclear policy or challenging/unusual issues to government.
• Support graduation/degree completion identification
• Be aware of various educational resources available to CADP students and refer students to resources as necessary/applicable.
• Follow all applicable federal, AETC, AU, Eaker, CLDS and CADP regulations and policy regarding protection of student rights and privacy of information.
• Understand the requirement of protection of sensitive and/or private student information and maintain student confidentiality of information and records.
• Instruct students in CADP courses designed to prepare students for understanding and completing CADP Foundational Studies segment (General Education and Elective requirements) as well as providing a broad overview of CADP processes (to include academic advising, civTA, and general academic and study skills).
• Teach seminars using conference lines for audio, and government provided live webinar service using a web cam and employing the chat function.
• Review student work in discussion boards and provide them feedback.
• Review student progress in exercises, quizzes, and other interactive activities for participation.
• Attend Academic Instructor Course and other identified CADP specific instructor training to meet AETC and/or local requirements for instructors.

EDUCATION and/or EXPERIENCE:

• Must have a minimum of one (1) year of experience as an instructor in online university level education.
• Must have a minimum of one (1) year experience an LMS (Blackboard, Canvas or similar technology).

LANGUAGE SKILLS:

Must be able to speak, read, write, and understand English. Ability to read, comprehend and explain instructions, letters, memos, emails, and correspondence from inside the organization as well as from external sources. Ability to effectively respond, communicate and present information to senior management, contracting officials, clients, and other employees in the organization.

REASONING ABILITY:

Ability to organize work, define and solve problems, establish, and manage priorities, collect data, establish facts, and draw valid conclusions based on facts. Project Manager participates in prioritization of work and decision-making on allocation of resources. The incumbent must be able to analyze a situation analytically, evaluate the facts/data and formulate a plan of action.

InfiniSource Consulting Solutions is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class US Citizenship is required for most positions.

ICS offers a competitive salary and a generous benefits package. This package includes medical, dental, vision, life, short and long-term disability insurances, and a 401(k)-retirement plan.