Position Snapshot

The Senior Manager, Product Safety, Quality & Compliance is the enterprise owner of product integrity across the Gorilla Grip portfolio. This role is accountable for ensuring products are safe, compliant, durable, and launch-ready across ecommerce and retail channels.

This leader defines what must be true before a product launches, how that is proven, and how risk is mitigated in safe manner. The role balances regulatory requirements, brand standards, and business realities, providing clear judgment on performance tradeoffs. You will lead a global Quality organization, partner closely with Product Development, Sourcing, Legal, and Marketing, and advise executive leadership on product performance and risk from concept through post-market performance.

This is a senior, visible role requiring strong technical depth, sound judgment, and an execution-first mindset.

About Gorilla Commerce

What We Do: We’re a leading e-commerce company focused on creating high-quality, affordable products that make everyday life easier.

Scale & Footprint: Headquartered in Norwalk, CT, Gorilla Commerce is a Top 10 Amazon U.S. seller with rapid growth and expanding into an omnichannel presence.

Industry Differentiator: Known for our flagship brand, Gorilla Grip, we combine creativity with data-driven insights to deliver obsession-worthy products.

Culture Highlights: Fast-paced, collaborative, and customer-focused environment where innovation and growth thrive.

Impressive Growth: We’re a rapidly growing e-commerce company with ambitious plans to expand our reach and evolve into a true omnichannel business.

What You'll Do

1. Product Risk & Compliance Authority

Own external product risk and regulatory exposure across markets.

• Serve as Gorilla Grip’s internal authority on global product safety and regulatory requirements (e.g., CPSC, FTC, FDA food contact, Prop 65, REACH, key international standards).

• Define regulatory and safety requirements by category, including warnings, legal disclaimers, care & use, labeling, and claims.

• Own formal product risk assessments throughout the lifecycle and lead escalation when risks exceed tolerance.

• Act as the decision-maker on compliance readiness and regulatory go/no-go.

• Own end-to-end governance of safety warnings, legal disclaimers, care & use instructions, labeling, and lot codes across physical products, packaging, ecommerce listings, and marketing touchpoints — from definition through audit.

• Lead incident response, regulatory reporting, and recall coordination if required.

• Maintain clear, usable compliance guidance (not theoretical manuals) for product, packaging, and ecommerce execution.

• Own supplier-related compliance risk, including traceability, audit readiness, and escalation when vendor practices create regulatory or brand exposure.

2. Quality Standards & Validation

Define what “good” looks like — and how it is proven.

• Establish category-specific product performance and durability standards aligned to real consumer use and brand expectations (not minimum compliance alone).

• Own the global testing strategy: what must be tested, when, and to what threshold.

• Set pass/fail criteria and approval standards for product safety, performance, and claims substantiation.

• Manage third-party laboratory partnerships, testing scope, and cost effectiveness.

• Ensure claims are accurate, defensible, and consistently applied across packaging, ecommerce, and marketing.

• Own PLM Compliance module as the system of record for testing requirements, results, approvals, and claims.

3. Supplier Execution, Inspection & Signal Detection

Ensure standards are executed and issues are caught early.

• Own supplier quality and compliance execution, including factory audits, approval standards, and ongoing corrective action governance.

• Define risk-based audit and inspection strategies by supplier, category, and volume.

• Partner with Sourcing to ensure supplier selection, onboarding, and diversification decisions reflect quality and compliance risk.

• Lead factory quality execution through a China-based QA team.

• Design right-sized inspection protocols by product and risk profile, including product and packaging.

• Drive corrective and preventive actions through root-cause analysis and supplier capability improvement.

• Establish post-market surveillance using customer feedback, returns, and marketplace signals.

• Identify systemic issues early and close the loop permanently.

4. Leadership & Influence

• Lead and develop a global Quality team, including Asia-based resources.

• Partner closely with Product Development, Sourcing, Legal, Marketing, and Operations.

• Provide regular, clear updates to executive leadership on product risk, quality posture, and emerging issues.

• Represent Gorilla Grip with external labs, compliance partners, and industry bodies.

What You'll Bring

• 10+ years of leadership experience in product safety, quality, and compliance within consumer products.

• Experience across hardlines and softlines strongly preferred.

• Proven ownership of testing strategy, quality standards, and regulatory decision-making.

• Deep knowledge of FDA food-contact materials, CPSC requirements, chemical regulations, and claims compliance.

• Experience operating in ecommerce-first environments and supporting retail expansion.

• Strong background in global supply chains, factory audits, and supplier quality execution.

• Bachelor’s degree in a technical field required (advanced degree a plus).

• Ability to travel to Asia up to 4 times a year

• As a leader of a global team that liaises with many international supply partners, multilingual capability is a bonus

What We Offer

At Gorilla Commerce, we believe great work deserves great rewards. Here’s what you can expect when you join our team:

✔ Competitive Benefits Package

• Health Coverage: Comprehensive medical, dental, and vision plans, including a free medical option.

• 401(k) with Company Match: Supporting your long-term financial wellness.

• Paid Time Off: Generous PTO, holidays, and “Birthday Your Way” – take a day off during your birthday month.

• Parental Leave: Paid time off for new parents.

• Wellness Support: Mental health resources, free gym in our Norwalk office, and Employee Assistance Programs.

✔ Flexible Work Arrangement

• Hybrid schedule with three in-office days (Monday–Wednesday).

• Remote Flex Weeks: Two fully remote weeks per year—one in July and the second is the week between Christmas and New Year.

✔ Perks That Matter

• Learning & Development: Professional development encouraged and opportunities provided annually.

• Lifestyle Benefits: Commuter assistance, pet-friendly office, and wellness programs.

• Culture Perks: Free snacks, coffee, and team events to keep our community strong.

Equal Opportunity Statement

We welcome teammates from all backgrounds, identities, and experiences. If you think you’re a great fit, we encourage you to apply.