Summary:

The Quality Lead provides day-to-day leadership and coordination of Quality Assurance and Quality Control activities to ensure the effective implementation and maintenance of the organization's Quality Management System (QMS). Reporting to the QA Manager, this position oversees operational quality activities, supports ISO 9001 compliance, drives corrective actions and continuous improvement, and serves as a key liaison between Quality, Operations, Engineering, Warehouse, Supply Chain, and other departments.

Key Responsibilities

· Lead day-to-day implementation and maintenance of the Quality Management System (QMS) and support ISO 9001 compliance.

· Coordinate the Internal Audit Program, including audit scheduling, findings, corrective actions, and follow-up.

· Administer Corrective Action/CAPA activities, including root cause analysis, action tracking, effectiveness verification, and closure.

· Oversee incoming inspection, in-process audits, shipment/documentation audits, and inventory accuracy audits.

· Coordinate supplier quality activities, including supplier performance, scorecards, corrective actions, and supplier audits.

· Administer the calibration program and ensure inspection, measuring, and test equipment remains within calibration requirements.

· Maintain quality records and controlled QMS documentation.

· Track and report quality KPIs, trends, nonconformances, customer complaints, audit findings, and corrective actions.

· Support investigation and resolution of customer complaints, RMAs, and product quality issues.

· Coordinate employee quality training and internal auditor development.

· Lead and support continuous improvement initiatives using PDCA, Kaizen, 5 Whys, Fishbone, and other problem-solving methods.

· Provide day-to-day guidance to Quality personnel and coordinate Quality Department priorities.

· Identify, document, and escalate significant product, process, supplier, customer, or QMS risks to the QA Manager.

· Partner with the Quality Engineer on technical failure analysis, product investigations, specifications, and engineering-related nonconformances.

Qualifications Required

• 3 to 5 years of experience in Quality Assurance, Quality Control, manufacturing, or a related environment.
• Working knowledge of ISO 9001 and Quality Management Systems.
• Experience with inspections, audits, nonconformances, corrective actions, calibration, or document control.
• Knowledge of root cause analysis and corrective action methods.
• Strong organizational, problem-solving, communication, and documentation skills.
• Ability to interpret procedures, drawings, specifications, and quality requirements.
• Proficiency with Microsoft Office applications.

Preferred

• Bachelor’s degree in quality, Engineering, Manufacturing, Business, or a related field.
• ISO 9001 Internal Auditor or Lead Auditor training.
• ASQ certification such as CQA, CQIA, or equivalent.
• Experience with supplier quality, CAPA, MRB/RMA, SPC, Lean, Kaizen, and continuous improvement methodologies.