Production Manager in Scottsdale, Arizona at GSRx

About the Company

GSRx, based in Scottsdale, Arizona, is an independent optical laboratory serving eye care professionals nationwide with advanced lens technology, premium coatings, and exceptional customer support. Founded in 2014, GSRx provides a comprehensive portfolio of proprietary and partner lens technologies designed to help independent practices deliver outstanding patient outcomes while maintaining healthy profitability.

As part of IDOC Labs, GSRx offers progressive lenses, digital vision solutions, premium anti-reflective coatings, photochromic products, and specialty optical technologies supported by dedicated customer service, sales, technical, and operations teams. Our commitment to innovation, quality, and partnership has made GSRx a trusted resource for independent optometrists, opticians, and optical professionals across the country.

The Opportunity

We’re looking for an experienced Production Manager to lead prescription eyewear production in a high-volume finishing lab processing up to 1,500 jobs each day. This is a hands-on leadership role for someone who can develop people, manage workflow, drive continuous improvement, and create a safe, engaging, high-performing workplace.

What You'll Do

• Lead, coach, and develop supervisors and production team members to meet daily quality, productivity, and shipping goals.
• Build a cooperative, inclusive environment that supports employee engagement, growth, and advancement.
• Manage staffing, scheduling, workload distribution, and resource allocation to maintain an efficient, balanced workflow.
• Review daily production schedules, set shift objectives, anticipate delays, and take corrective action to keep work on track.
• Oversee the effective use and maintenance of lab assets, including production equipment, inventory, furniture, and fixtures.
• Conduct performance reviews, provide timely coaching and feedback, identify training needs, and support employee development.
• Partner with Sales and Customer Service teams to resolve lab-related issues, strengthen practice relationships, and improve customer satisfaction.
• Identify opportunities to streamline processes, reduce costs, improve quality, and strengthen overall lab performance.
• Participate in recruiting, hiring, onboarding, and training team members.
• Ensure adherence to company policies, safety standards, attendance expectations, confidentiality requirements, and HIPAA-protected information practices.
• Work flexible hours, including weekends as needed, to support lab and department objectives.

What You'll Bring

• Associate degree or equivalent relevant work experience.
• Six or more years of experience in an optical laboratory environment.
• Optical college training preferred.
• Proven leadership experience with the ability to motivate, develop, and manage a diverse team.
• Strong communication skills and the ability to work effectively with employees, professional staff, customers, and external partners.
• Sound working knowledge of production operations, standard practices, procedures, and policies.
• A practical, positive approach to problem-solving, workload management, and continuous improvement.
• Proficiency with Microsoft Office applications.
• A respectful, dependable, and collaborative working style.